Hunain Mehraj

Dynamic Customer Care Executive with Kingston Technologies, adept at enhancing customer loyalty through effective problem resolution and active listening. Proven ability to manage high-stress situations while delivering accurate information, resulting in increased customer satisfaction. Skilled in data entry and critical thinking, consistently achieving satisfactory outcomes for both clients and the company.

Customer Care Executive at Kingston Technologies (Present)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Bachelor of Science – Bhai Gurdas Group of Institutions