Jasbir singh Jassi
Senior Executive – Customer Support
Talent
Amritsar, AmritsarMember since January 31, 2026
Customer Service & SupportChat Support OperationsTechnical Troubleshooting (iOS)Problem Solving & Complaint HandlingEffective CommunicationInterpersonal SkillsSales & Financial AdvisoryTime Management
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Customer Service & SupportChat Support OperationsTechnical Troubleshooting (iOS)Problem Solving & Complaint HandlingEffective Communication
About
Customer-focused professional with 7 years of experience delivering high-quality support in technical troubleshooting, customer service, and sales advisory roles. Strong ability to resolve customer issues efficiently, communicate effectively, and maintain high satisfaction levels.
Experience
Senior Executive – Level 2 at Concentrix (2022-05 – 2025-01)
- Handling customer complaints and queries related to refunds and delivery through chat.
- Ensuring timely resolution and maintaining customer satisfaction.
Senior Associate – Operations at Concentrix (2021-03 – 2022-05)
- Troubleshooting technical issues for iOS devices via chat support.
- Provided clear guidance to customers and resolved device-related concerns.
- Delivered chat-based technical support to customers.
- Resolved technical queries with accuracy and efficiency.
Associate Sales Consultant at Policybazaar Insurance Web Aggregator Pvt. Ltd. (2018-08 – 2021-02)
- Offered investment advisory services focused on wealth maximization.
- Analysed customer portfolios and provided suitable market-oriented solutions.
Education
Bachelor of Commerce in B.Com – Osmania University, Hyderabad (2011)
Skills
Senior ExecutiveCustomer Support
