Jayashree Chaudhari

Motivated and customer-focused professional seeking a position in the industry where I can utilize my communication skills, problem-solving abilities, and dedication to providing excellent service to contribute to the company's success.

Customer Support Executive at DBS Mintek Pvt Ltd (2025-08 – Present)

• Delivered prompt and professional customer support through calls while maintaining high customer satisfaction.
• Maintained accurate customer records and updated CRM systems with complete interaction details.
• Resolved customer queries and complaints efficiently, ensuring timely issue resolution and adherence to service-level agreements (SLAs).
• Demonstrated excellent communication, active listening, and problem-solving skills while handling high call volumes.
• Consistently met and exceeded key performance indicators (KPIs), including quality, productivity, and customer satisfaction.
• Collaborated with cross-functional teams to resolve complex customer issues and improve the overall customer experience.
• Recognized as a Service Champion for exceptional customer experience and consistent high performance.

Data Mapping Associate at Fusion Loop Solution Pvt Ltd (2024-03 – 2025-06)

• Contributed to the development of Rajtantra software for political data mapping during the Lok Sabha 2024
• Utilized Excel and Advanced Excel techniques for efficient data mapping and analysis.
• Ensured data accuracy and alignment with electoral requirements, supporting strategic decision-making.
• Managed and maintained political data related to the Lok Sabha and Vidhan Sabha elections 2024 using Excel (Basic to Advanced).
• Performed data mapping, validation, and cleaning to ensure accuracy and consistency in the Rajtantra software. Utilized advanced Excel techniques (such as VLOOKUP, Pivot Tables, and Conditional Formatting) to analyze and structure large datasets.
• Ensured efficient data entry and organization to facilitate real-time reporting and decision-making. Collaborated with the development team to align data structures with project requirements.

Bachelor of Pharmacy in Pharmacy – Savitribai Phule Pune University