Raj Sheikh
Customer Support Executive
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About
Dedicated and customer-focused, Customer Support Executive with 1 year of experience in voice and chat support. Skilled in handling customer queries, troubleshooting issues, and providing quick resolutions. Strong communication and problem-solving skills, committed to delivering excellent customer service.
Experience
Customer Support Specialist (International Voice) - Wipro Limited
(2022-07 - 2023-08)
- Provided technical support to international customers via phone and email.
- Troubleshot hardware and software issues, ensuring quick resolution and high customer satisfaction.
- Installed and configured applications and hardware devices.
- Escalated complex issues to relevant teams and ensured proper follow-up.
- Created knowledge base documents and conducted basic user training.
- Awarded "Star of the Quarter" (FY 2022–2023) for excellent performance.
Education
MBA - Bhartiya Vidyapeeth Pune (2024)
Bachelor's - Electrical Engineering (EE) - Priyadarshani Indira Gandhi College of Engineering (2021 - 2021)
Diploma - Electrical Engineering (EE) - J.Z. Polytechnic (2017 - 2017)
HSC - Z.P High School College Arjuni Morgaon (2013 - 2013)
SSC - Shivaji Vidyalay, Lakhandur, Bhandara (2011 - 2011)
