Jeenath Raj
Customer Service Manager
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About
Results-driven Customer Service Manager with 13 years of experience in field service operations, customer relationship management, territory growth, and team leadership. Proven ability to improve service delivery, manage key accounts, coordinate cross-functional teams, and drive customer satisfaction while achieving operational and revenue goals. Skilled in troubleshooting, performance management, territory planning, and after-sales service operations.
Experience
SERVICE FLEET MANAGER at Swathi Supply Chain Service Pvt Ltd (2025-01 – Present)
- Oversee the daily maintenance of vehicles and ensure they are in good working order.
- Conduct or arrange for regular vehicle inspections to ensure road worthiness.
- Schedule and coordinate necessary repairs for the fleet.
- Plan and schedule efficient routes for deliveries and manage driver assignments.
- Track shipments and monitor the progress of deliveries throughout the day.
TECHNICAL CORDINATOR at FORCE MOTORS PVT LTD (2023-01 – 2025-12)
- Strong technical knowledge and understanding of Engine complaints and Electrical complaints fuel management principles.
- Proficiency in conducting using Diagnosing tool inspections, troubleshooting, and performing maintenance activities.
- Analytical and problem-solving skills to identify inefficiencies, troubleshoot issues, and recommend appropriate solutions.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams, vendors, and management.
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
- Delegating jobs to the Mechanics & Monitoring the same for the better result.
TERRITORY SERVICE MANAGER at CHEVROLET (2019-01 – 2023-12)
- Monitor workshop performance and assist centers in streamlining workflows to reduce turnaround times (TAT).
- Ensure a steady and adequate supply of genuine parts, managing inventory and supply chain metrics.
- Support centers in growing their service revenue, expanding their client base, and meeting financial/business targets.
- Conduct regular audits of service centers to ensure adherence to company protocols and implement corrective actions where necessary.
- Review workshop data, key performance indicators (KPIs), and trend metrics to evaluate territory health.
- Assess regional market demands and analyze competitor service offerings to plan strategic improvements.
- Prepare detailed reports for regional heads and corporate management to drive continuous improvement initiatives.
L2-L3 TECHI at M/S.TATA MOTORS SAYAR AUTOMOTIVE (P) Ltd (2014-01 – 2018-12)
- Inspecting vehicles for mechanical and electrical issues.
- Provide technical support and troubleshoot vehicle issues.
- Respond to customer inquiries and ensure satisfaction.
- Collaborate with the After-Sales Manager to improve processes.
- Maintain and update technical documentation.
- Conduct training sessions for customers and staff.
- Provide on-site technical support as needed.
- Analyze support metrics and prepare reports.
Production - Dynamo and starter motor assembly unit at M/s LUCAS TVS pvt ltd (2013-01 – 2014-12)
- Assembled the dynamo and starter motor, and final inspection, delivery the unit.
- Developing problem management and service improvement plans.
Education
SSLC – A.C.S.M HR SEC SCHOOL (2009)
D.A. E – RAJAGOPAL POLYTECHNI COLLAGE (2009-12)
B.E in MEHANICAL ENGG – THANTHAI PERIYAR COLLAGE (2022-2026)
