Jitendra Angchekar

Results-driven Area Manager with progressive experience across gold loan and retail sectors, specializing in managing multibranch operations, leading high-performing teams, and driving business growth. Adept at overseeing end-to-end operations, ensuring regulatory compliance, and optimizing processes to enhance efficiency and profitability. Demonstrates strong capability in customer relationship management, team development, and performance improvement while maintaining high service standards in fast-paced environments.

Proven ability to analyze market trends, identify growth opportunities, and implement strategic initiatives to achieve sustainable business success.

Area Manager at B B Banthia Jewellers Pvt Ltd (2025-04 – Present)

• Oversaw end-to-end operations across multiple branches, ensuring compliance with company policies and maintaining high operational standards
• Drove sales performance by setting targets, monitoring KPIs, and consistently improving store productivity
• Managed inventory control and stock replenishment, ensuring optimal stock levels and minimizing losses
• Conducted performance evaluations and provided actionable feedback to enhance team efficiency and results
• Strengthened customer experience and store performance by implementing best practices and addressing feedback across locations
• Identified new business opportunities by analysing market trends and customer behaviour, driving revenue growth

Area Manager at B.B. Banthia Finance Pvt Ltd. (2024-04 – 2025-03)

• Spearheaded operations across three branches, ensuring smooth and efficient functioning
• Consistently achieved gold loan sales targets and drove revenue growth
• Developed and implemented strategies to improve customer acquisition and retention
• Trained and mentored branch managers and staff to enhance performance and ensure compliance
• Monitored portfolio quality, ensuring timely disbursements and reducing delinquency levels
• Conducted market analysis to identify growth opportunities and emerging trends
• Prepared and presented detailed performance reports to senior management

Branch Manager - Gold Loan at B.B. Banthia Finance Pvt Ltd. (2023-02 – 2024-03)

• Managed end-to-end branch operations, ensuring smooth functioning and strict compliance with company policies and financial regulations
• Led daily team meetings, set performance targets, and motivated staff to consistently achieve sales and service goals
• Drove branch growth by achieving monthly business targets and improving customer acquisition and retention
• Monitored loan portfolio quality, ensuring timely disbursements and minimizing delinquency levels
• Handled high-value customer interactions, resolved complex queries, and strengthened customer relationships
• Trained and mentored team members to enhance productivity, performance, and overall branch efficiency
• Prepared and analysed performance reports, tracking KPIs and identifying opportunities for business growth

Sr. Cashier (K3 Grade) at Reliance Jewel Retail Ltd (2021-01 – 2023-02)

• Handled high-value customer transactions with accuracy across cash, card, and digital payment modes
• Ensured seamless billing experience while maintaining premium customer service standards
• Managed daily cash reconciliation and maintained error-free transaction records
• Assisted customers with billing queries, returns, and exchanges as per company policies
• Supported sales team during peak hours to ensure smooth store operations and customer flow
• Maintained compliance with financial procedures and ensured secure handling of transactions

Cashier at P.N. Gadgil Jewelers Pvt Ltd (2017-06 – 2020-12)

• Managed high-value customer transactions with accuracy across cash, card, and digital payment modes
• Delivered premium customer service by assisting clients during billing and ensuring a smooth purchase experience
• Maintained precise cash handling and daily reconciliation with zero discrepancies
• Supported sales team by coordinating billing processes during peak hours and festive seasons
• Handled returns, exchanges, and billing queries as per company policies while ensuring customer satisfaction
• Ensured compliance with store procedures and maintained confidentiality in financial transactions

Cashier at Jinaam Fashion World (2015-09 – 2017-06)

• Maintained a balanced cash drawer with 100% accuracy

Sr. Tele Caller at CarTrade.com (2013-11 – 2015-02)

• Conducted outbound calls to potential customers in automotive market

Cashier at Big Bazaar (2011-10 – 2013-09)

• Managed customer billing and cash handling with high accuracy in a fast-paced retail environment
• Ensured smooth checkout experience and resolved customer queries effectively
• Maintained daily cash reconciliation and supported store operations

Higher Secondary Certificate in H.S.C. – Mumbai Board (2008 – 2009)

Secondary School Certificate in S.S.C. – Mumbai Board (2006 – 2007)