Joshua Simon
Customer Service Executive
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About
Worked as a customer service executive in a technical field by trouble shooting the Router (Internet modem and TV boxes) and scheduling technician appointment for them also upselling the products such as New Upgrade Internet Modems, Mobiles, Smartwatches and Tablets by offering customer best promotional deals.
Experience
Customer Service Executive - THE FIRST SOURCE - MALAD
(2024-12 - 2026-02)
Worked as a customer service executive in a technical field by trouble shooting the Router (Internet modem and TV boxes) and scheduling technician appointment for them also upselling the products such as New Upgrade Internet Modems, Mobiles, Smartwatches and Tablets by offering customer best promotional deals.
Customer Care Executive - CONCENTRIX CENTRE - MALAD
(2023-08 - 2024-12)
Worked as an operation senior agent by providing customer service to the customers that had Samsung care plus insurance under their package that includes loss or theft of Samsung devices and any mechanical damage to the devices such as screen damage, liquid damage was covered under it.
Marine Personnel Assistant - ANGLO EASTERN SHIPPING COMPANY - ANDHERI
(2022-12 - 2023-08)
- Calling seafarers who is planned to join particular vessel, checking all his documents such as valid Passport, CDC, COC/COP, GMDSS book, GMDSS Endorsement (for officers), Basic and Advanced STCW certificates. Watchkeeping certificates. Also additional courses such as:- For officers:- BTM, LVSH, MARPOL For Engineers:- E-BLACK OUT, MARPOL, ERM, HIGH VOLTAGE
- Raising their Medical requisition, informing them to complete their medical test and carry medical hardcopy report with them.
- Aplying Flag license and sending CRA on board through email to the vessel Master and once full term received sending hardcopy to vessel Master on board.
- Informing all joining to collect all old and refresher STCW certificates online, so there will be no issue at the time of inspection.
- Arranging Safety gears of joining crew members as per their given size. Handing them Employment contract before joining date. Handing them Emigration Form I, OKTB/LOG.
Education
B.voc. - Radiology in Medical Imaging Technology - Tata Institute Of Social Sciences (2019-07 - 2024-08)
HSC - Science - Andhra Education Society College (2017-07 - 2018-05)
SSC - Holy Cross High School (2015-06 - 2016-05)
