Sunitha Prakash

Versatile and resourceful CRM with 20+ years of expertise in all facets of CRM activities. Organized multi-tasker and creative problem solver with outstanding communication, negotiation and interpersonal skills, adeptly coordinate group efforts to ensure timely deliverables and on budget completion of high-profile projects.

Sr. Manager – Customer Relationship Management - M/s. FIRE Luxur Developers Pvt. Limited

(2025-04)

Reporting to Director. Handling of Customers, Attending Customer queries, Achieving the targets as committed to the management.

• The Empyrean – FLORA – Project total of 128 plots
• The Empyrean – PRADO – Project total of 19 plots
• Co-ordinating with Accounts Department on Receivables, Bank Reconciliation, Final Statement of Accounts
• Co-ordinating with Legal Department for embossing agreements, Collecting the legal documents as per bank and customer requirements, Co-ordinating for the release orders, Co-ordinating for E-Khathas, Co-ordinating reg... the amalgamation plots
• Co-ordinating with Technical Department on the status update on the project, If customers request for any Technical changes, Co-ordinating for the amalgamation drawing
• MIS Report - Ageing report of Debtors, Monthly Collections, Collection Forecast, weekly

Sr. Dy. Manager – Customer Relationship Management - M/s. Ramky Estates & Farms Limited, Bangalore - Bangalore

(2012-01 - 2020-03)

Reporting to Vice President - SALES & CRM. Handling of Customers, Welcome Kit, Customer records updating, Preparing documents including Costsheets, Agreements, Demand letters, Preparing Bank documents for Customers, availing Bank loans.

• Star Perfomer awarded for 3 years, on achieving the collection target
• Awarded for the Best supporting role to the team
• Ramky One North, total of 754 units, 4 phases
• Ramky Serene Woods, total of 61 Row Houses
• Ramky Carnival, total of 540 units (Ongoing project)
• Co-ordinating with Accounts Department on the Receivables
• Co-ordinating with Legal Department for the embossing agreements
• Co-ordinating with Legal Department for receiving the latest documents, forwarding to the Bankers & Customers
• MIS Report - Ageing report of Debtors, Monthly Collections, Collection Forecast, weekly
• Follow-ups with the Customers for the funds
• Interest calculation on the delayed payments & collecting from the Customers
• Interest calculation for the Up-front payments from the Customers, (Benefit details)
• Compiling for the Audit requirements & Co-ordinating with the Auditors
• Additional role of billing for Maintenance activity
• Validating all the relevant documentations for Hand-over / Registration & Approving
• Handling Re-sale process till Registration

Sr. Customer Relationship Management - M/s. Provident Housing Limited, Bangalore - Bangalore

(2009-06 - 2011-05)

• Well Worth City, total of 350 units, 2 phases
• Customer records updating in Oracle
• Preparing documents - Agreements, Demand Letters, Preparing Bank documents for Customers, availing Bank loans
• Co-ordinating with Accounts Department on the Receivables
• Co-ordinating with Legal Department for the embossing agreements
• Co-ordinating with Legal Department for receiving the latest documents, forwarding to the Bankers & Customers
• MIS Report - Ageing report of Debtors, Monthly collections, Expected collections
• Follow-ups with the Customers for the funds
• Interest calculation on the delayed payments & collecting from the Customers
• Interest calculation for the Up-front payments from the Customers, (Benefit details)
• Co-ordinating with the Auditors

Executive - Customer Care - M/s. Puravankara Projects Limited, Bangalore - Bangalore

(2007-10 - 2009-05)

• Purva Highlands
• Attending Customer queries
• Interest calculation for the Delayed payments
• Calculating Discount Benefit details
• Generating Payments & Receipts
• Co-ordinating with the Branch offices
• Co-ordinating with the Banks for issuing Bank documents as per the requirements
• Sending Payment Request letters

Technical Assistant (SMC) - M/s. Puravankara Projects Limited, Bangalore - Bangalore

(2000-01 - 2005-09)

Reporting to Sr. Manager Constructions.

• Tender documentation
• Comparative Statement preparations
• Checking & passing purchase bills for the Payments
• Stocks statement of the materials
• Minutes of Meeting

Administrative Co-Ordinator - M/s. Kundan Industries Limited, Bangalore - Bangalore

(1995-06 - 2000-12)

Reporting to The Branch Regional Manager.

• Payment collections
• Bank Re-conciliation statement preparations
• Materials Rejection details and Inventory details

Graduated in Commerce - Commerce - St. Joseph's College of Commerce, Bangalore (1997)

MSCA - Maharani's Arts & Science, Bangalore (1994)

Schooling - The Frank Antony Public School & Bon Sercours, Bangalore (1992)