Punya At
Customer Relationship Manager
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About
Having served as a Customer Relationship Manager with Total Environment Building Systems Pvt. Ltd. in India, I'm known for my approachable style and clear communication. I have consistently received positive feedback from HNIs, investors, and business leaders. I bring patience and empathetic listening to every interaction and a calm approach to conflict resolution.
Experience
Customer Relationship Manager at Total Environment Building Systems Pvt Ltd (2024-06 – Present)
Total Environment creates homes where nature and thoughtful design come together. Each space features private gardens, natural materials, and customized living environments.
- Managed two premium residential projects with 450+ homeowners, ensuring a smooth and engaging post-sales experience.
- Successfully onboarded 200+ customers, handling welcome calls, documentation, and coordination with internal teams for a seamless experience.
- Accompanied 100+ clients on site visits, explaining construction progress and addressing their queries with clarity and care.
- Improved the cash flow of the company by managing and collecting first-hand and outstanding payments.
- Oversaw inspections, resolved snags, and personally managed handovers across projects, including sale deed preparation, registration, and ownership transfer.
- Continued to support homeowners post-handover, resolving concerns promptly and maintaining long-term trust.
Education
B.E. in Computer Science – Vidya Vardhaka College of Engineering (2020 – 2024)
