Kenneth Andrew

Results-driven Facilities & Workplace Experience Manager with 12+ years' experience overseeing operations for large corporate campuses and multi-tenant IT parks. Proven record managing end-to-end services — security, housekeeping, engineering, cafeteria, transport and compliance — for 10+ multinational clients and 15+ sites, improving vendor performance through SLA governance and delivering operational cost savings. Strong stakeholder management, budget planning and workplace project leadership with a focus on safety, business continuity and high employee satisfaction.

Admin Manager – Facilities & Office Administration at Tecci Park (2020-06 – Present)

Manage end-to-end workplace operations for a large IT business park supporting 10+ multinational companies, ensuring an exceptional workplace experience for employees, clients, and visitors.

• Lead workplace operations including housekeeping, security, engineering, cafeteria, transport, and office administration.
• Manage workplace readiness for new employees by coordinating workspace allocation and facility support.
• Coordinate with HR, IT, Security, Finance, and external vendors to ensure smooth day-to-day workplace operations.
• Oversee workplace infrastructure including HVAC, electrical systems, plumbing, STP, DG systems, and Fire & Life Safety.
• Supervise security operations including guard deployment, visitor management, access control, and emergency response.
• Manage cafeteria operations, food court services, pantry facilities, and vendor performance to ensure high employee satisfaction.
• Coordinate catering arrangements for leadership meetings, client visits, and corporate events.
• Support employee engagement activities, workplace celebrations, and organizational events.
• Lead office renovation projects, workplace modifications, fit-outs, and space utilization initiatives.
• Conduct regular vendor performance reviews, SLA monitoring, contract negotiations, and cost optimization.
• Prepare operational budgets, maintenance billing, expense tracking, and financial reports.
• Ensure statutory compliance, government license renewals, safety audits, and operational compliance.
• Support Business Continuity initiatives, emergency preparedness, and fire evacuation drills.
• Act as the primary point of contact between clients, building management, and service partners to resolve operational issues promptly.
• Monitor workplace service quality through audits, inspections, and employee feedback.
• Successfully managed workplace operations for over 10 multinational clients.
• Improved vendor performance through SLA-based monitoring and periodic business reviews.
• Achieved significant operational cost savings through contract negotiations and procurement optimization.
• Ensured uninterrupted workplace operations during COVID-19 through effective workplace safety planning.
• Maintained high client satisfaction through proactive workplace management and service excellence.

Assistant Manager – Facilities Operations at HomeTech Services Pvt Ltd (2018-05 – 2020-06)

• Managed multi-site corporate facilities operations.
• Led housekeeping, security, cafeteria, transport, and engineering teams.
• Managed workplace projects, preventive maintenance, and infrastructure improvements.
• Reduced operational costs through vendor optimization and energy-saving initiatives.
• Conducted client meetings and service reviews.
• Managed procurement activities, inventory, and contractor performance.
• Coordinated employee transportation and workplace support services.
• Supervised office refurbishments and workplace enhancement projects.
• Ensured statutory compliance and workplace safety audits.
• Supported emergency response planning and crisis management.

Safety & Facility Executive at HomeTech Services Pvt Ltd (2014-07 – 2018-04)

• Managed facility operations across 15+ client locations.
• Conducted daily and night facility inspections.
• Managed security, housekeeping, electrical maintenance, and preventive maintenance activities.
• Coordinated with clients to resolve workplace issues.
• Implemented safety awareness programs and workplace audits.
• Managed CCTV systems, access control, and security infrastructure.
• Supported onboarding of new client sites and operational stabilization.
• Conducted weekly operational review meetings with clients and management.

MBA – Madurai Kamaraj University