Kirti Dagar

Customer Service Professional with 4+ years of experience in banking, financial services, international voice support, customer relationship management, dispute resolution, account handling, and delivering exceptional customer experiences. Skilled in resolving complex customer issues while maintaining quality, compliance, First Call Resolution (FCR), customer satisfaction (CSAT), and operational KPIs. Experienced using CRM platforms and collaborating with cross-functional teams to deliver service excellence.

Senior Customer Support Associate – SPC Free Zone Operations - Ocube Services

(2026-02 - 2026-04)

• Assisted clients with UAE company formation and onboarding.
• Managed customer queries related to registration, licensing, and documentation.
• Coordinated with internal teams to ensure timely issue resolution and customer satisfaction.

Senior Customer Support Executive – Banking Blended Process - iEnergizer IT Services Pvt. Ltd.

(2024-10 - 2025-12)

• Handled inbound and outbound customer calls for banking and financial service customers.
• Resolved customer account queries while ensuring First Call Resolution (FCR).
• Investigated disputes, fraud claims, identity verification, and account-related concerns.
• Maintained compliance with banking regulations, quality standards, and documentationrequirements.
• Accurately documented customer interactions in CRM systems.
• Collaborated with cross-functional teams to resolve escalated customer cases.
• Consistently achieved CSAT, quality, productivity, and compliance KPIs.

Senior Sales Executive - PolicyBazaar

(2022-04 - 2024-09)

• Managed end-to-end sales cycle for insurance and financial products.
• Resolved customer concerns while recommending suitable financial solutions.
• Exceeded monthly sales and revenue targets through consultative selling.
• Built long-term customer relationships and maintained CRM records.

Bachelor of Arts - English Honours - IGNOU