Lalithadevi V

I have over six years of experience at Amazon, supporting day-to-day operations and helping the team meet quality and productivity expectations. My work includes coordinating daily assignments, resolving operational issues, reviewing performance, and training new team members. I also work with partner teams when an issue needs further investigation or technical support.

Ops Support Expert – Global Operations & AI at Amazon Development Centre India Pvt. Ltd. (2020-08 – Present)

• Oversee daily workflows using Human-Machine Interface (HMI) systems and respond to exceptions that interrupt normal operations.
• Coordinate daily work assignments for a team of up to 20 associates and specialists, including shift planning and team alignment.
• Review team performance and service-level results, follow up on gaps, and help the team stay on track.
• Investigate complex issues, identify possible root causes, and work with engineering or partner teams when further resolution is needed.
• Train and onboard new associates by explaining procedures, walking them through tasks, and answering process questions.
• Flag recurring issues and contribute to changes that make daily work smoother and more efficient.
• Keep operational records accurate and follow required procedures to support audit and compliance needs.

SEO Content Writer at Devi Builders (2018-02 – 2019-03)

• Wrote website and promotional content for real estate projects, using keyword research to help improve online visibility.

B. Tech in Electronics & Communication Engineering – SRK Institute of Technology, Vijayawada (2013 – 2017)