Mahendran B

Operations and property-management professional with 17+ years of experience across private villas, hospitality, project management, customer support and IT-enabled services. Strong background in multi-property operations, guest coordination, staff supervision, maintenance follow-up, client handling, project planning and service-quality management. Recognized for leadership, communication and problem-solving skills.

Property Manager - Private Villas / Multiple Properties at Luxunlock (2024-01 – Present)

• Manage day-to-day operations across multiple private villas and properties, maintaining property readiness and consistent service standards.
• Coordinate guest check-ins/check-outs, housekeeping, maintenance, vendor support and issue resolution across multiple locations.
• Liaise with owners, guests and service teams to address requirements promptly and maintain a high-quality hospitality experience.

Property Manager at Villa Planters and Golden Cherry (2022-06 – 2023-06)

• Managed property operations, guest coordination, housekeeping schedules, staff duties and maintenance follow-up.
• Handled guest requests and operational issues while coordinating with vendors and property stakeholders.

Proprietor at Selfie Cookie Restaurant (2020-05 – 2022-05)

• Managed restaurant operations, customer service, procurement, staff coordination and daily business activities.
• Maintained service quality and customer satisfaction while overseeing workflow and operational costs.

Business Development Manager at Emerald Exports Private Limited (2015-11 – 2019-12)

• Managed project schedules, client expectations, team performance, risks and scope changes.
• Coordinated onsite/offshore teams and supported timely delivery of project requirements.

Project Manager at SSG Consulting Private Limited (2013-10 – 2015-11)

• Planned and monitored project activities, chaired meetings, distributed MOM and managed client feedback and delivery quality.

Project Coordinator at Mukesh Technologies Private Limited (2012-08 – 2013-10)

• Coordinated project teams, schedules, client requirements and deliverables.

Project Coordinator at Connexions ITES (2010-07 – 2012-08)

• Coordinated team activities, schedules and client communication; progressed from an InDesign Template Developer role to Project Coordinator.

Customer Support Officer at Mphasis (2008-06 – 2010-07)

• Handled customer support and escalations with focus on service quality and effective client communication.

Bachelor of Commerce in Corporate Secretaryship – Saradha Gangadharan College, Puducherry

Higher Secondary – Fatima Higher Secondary School, Puducherry (2003 – 2005)

SSLC – Indira Nagar Higher Secondary School, Puducherry (1998 – 2003)