Mani K

Results-driven Team Lead with over 10 years of experience in sales, team management, process optimization, and quality assurance. Expertise in insurance claims processing, sales operations, and people management, handling over 100+ employees while ensuring process efficiency, training, and performance improvement. Adept at data analysis, reporting, and maintaining seamless workflow execution.

Team Leader - Perfios - Bangalore, India

(2026-04)

• Led a team of over 100 employees in insurance claims processing for cashless and reimbursement cases.
• Monitored quality checks of hospital bills, ensuring strict compliance with process guidelines.
• Prepared daily, weekly, and monthly performance tracking reports to assess operational efficiency.
• Conducted training sessions and error analysis meetings to enhance accuracy and effectiveness.
• Managed workforce planning, rostering, and leave approvals for continuous 24-hour operations.
• Handled escalations, audits, and rejection analyses to provide insights for process improvement.
• Coordinated with HR for timely processing of overtime and holiday pay.
• Oversaw management of work-from-home and night shift employees to maintain smooth operations.

Team Lead - Humanifi.ai

(2023-12 - 2026-03)

• Leading a team of 100+ employees in insurance claims processing (PA-Cashless & RI-Reimbursement).
• Monitoring quality checks of hospital bills and ensuring compliance with process guidelines.
• Preparing daily, weekly, and monthly reports for performance tracking.
• Conducting training sessions, refreshment classes, and error analysis meetings to improve accuracy.
• Managing workforce planning, rostering, and leave approvals for a 24-hour operational process.
• Handling escalations, audits, and rejection analysis, providing insights for process enhancement.
• Coordinating with HR for OT & holiday pay processing.
• Managing WFH and night shift employees, ensuring smooth operations.

Team Lead - IHX (India Health Xchange)

(2023-07 - 2023-11)

• Managed claims processing operations and team performance.
• Conducted TAT (Turnaround Time) analysis, tracking rejection percentages, and process improvements.
• Supervised escalation cases and provided necessary clarifications to clients and management.

Senior Executive - Medi Assist

(2022-07 - 2023-07)

• Processed insurance claims with a focus on accuracy and adherence to guidelines.
• Provided support in quality analysis and reporting.

Sales Executive - Fortune Finance

(2020-09 - 2021-08)

• Handled the trading in stock market and client interactions to drive business growth.

Store Manager - Melange

(2020-02 - 2020-08)

• Managed store operations, including sales, inventory, and customer service.

Sales Officer - Westside Trent Ltd.

(2015-02 - 2018-05)

• Led sales initiatives, assisted in customer management and revenue generation.

Sales Associate - Westside

(2013-11 - 2014-11)

• Provided sales support and assisted customers in their purchases.

Graduation - Management Studies(GMS)