Manpriya Sharma
Accomplished and customer-focused Relationship Manager
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About
Accomplished and customer-focused Relationship Manager with over 8 years of progressive experience in the banking and financial services industry. Demonstrated expertise in managing client portfolios, driving sales growth, and maintaining high levels of customer satisfaction. Proven track record in cross-selling, portfolio management, and team leadership with a consistent record of meeting and exceeding targets.
Adept in compliance, communication, and digital banking tools, with strong commitment to delivering top-quality service in both on-site and remote environments.
Experience
Personal Banker - HDFC Bank Ltd. - Amritsar, India
(2025-04)
- Manage client portfolios for retail and SME clients to grow deposits, loans, and investment products.
- Provide tailored banking and financial solutions to meet customer needs and achieve portfolio profitability.
- Drive cross-selling of products while maintaining compliance and risk control standards.
- Coordinate with branch teams to ensure exceptional customer service and retention.
- Handling the roles of Deliverables Management System
- LARGE Repot Transactions
- KYC instructions
- Welcome calling
- HVT Transaction And Repots
- QRC in System
Personal Banker - YES Bank Ltd. - Amritsar, India
(2024-05 - 2025-03)
- Built and maintained strong client relationships, contributing to branch revenue growth.
- Advised customers on financial products such as loans, insurance, and deposits to meet targets.
- Executed structured follow-up systems that improved client engagement and lead conversion by 25%.
- Ensured full compliance with banking policies, KYC, and AML regulations.
Sales Officer - ICICI Bank Ltd. - Amritsar, India
(2023-04 - 2024-05)
- Acquired new retail clients through outreach and referral networks.
- Promoted retail asset products and achieved 110% of sales targets in consecutive quarters.
- Partnered with internal teams to improve client onboarding and satisfaction.
- Monitored sales performance metrics and prepared reports for branch management.
Sales Team Leader - Jai Maa Ashapurni Academy - Amritsar, India
(2018-04 - 2022-11)
- Led and motivated a 10-member sales team to meet revenue and enrollment targets.
- Developed sales strategies that enhanced conversion rates and customer satisfaction.
- Organized training programs and workshops to improve team performance and communication.
- Analyzed market trends to identify new business opportunities and drive growth.
Monitoring & Evaluation Assistant - Dr. Sudeep Memorial Trust - Amritsar, India
(2014-06 - 2016-04)
- Monitored project data and supported compliance reporting for funded programs.
- Conducted evaluations to measure impact and identify improvement areas.
- Assisted management in creating data-driven reports and program performance dashboards.
Education
Master of Computer Applications - Computer Applications - Punjab Technical University (2016)
Bachelor of Computer Applications - Computer Applications - Guru Nanak Dev University (2014)
Senior Secondary - Science Stream - Punjab School Education Board (2010)
