Manvi Jain
Customer Service Executive
Talent
SūratMember since August 12, 2026
Customer ServiceLive Chat SupportCRMComplaint ResolutionCommunicationProblem SolvingActive ListeningTeam CollaborationTime Management
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Customer ServiceLive Chat SupportCRMComplaint ResolutionCommunication
About
Customer Service Executive with 2+ years of experience in fintech, specializing in live chat support, customer issue resolution, KYC, investments, trading support, and customer relationship management. Promoted to Senior Executive after one year based on performance.
Experience
Customer Support Intern at Groww (2023-06 – 2023-09)
- Assisted customers via live chat and learned end-to-end customer support.
Customer Support Executive at Groww (2024-09 – Present)
Promoted to Senior Executive after one year based on performance.
- Provide end-to-end customer support through live chat.
- Handle KYC, trading, investment and account-related queries.
- Resolve customer issues while maintaining high customer satisfaction.
- Collaborate with internal teams to resolve complex cases.
Education
MBA in HR & Digital Marketing – NIMS University
B.A. – Banasthali Vidyapith
Skills
Customer Service Executive
