Sohan Dalabehara
Customer Service Executive
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About
Customer-focused and results-driven BBA final-year student with hands-on experience in sales, customer service, hospitality operations, email support, and financial record handling. Skilled at communicating with customers across phone, chat, email, and in-person channels, resolving issues professionally, and maintaining accurate records. A quick learner with strong problem-solving, leadership, and public-speaking abilities, seeking opportunities in banking, customer service, sales, and business operations.
Experience
Customer Service Executive at CANTABIL (2024-08 – 2025-12)
- Handled customer questions, complaints, and service requests through email and chat, providing timely and professional responses.
- Diagnosed customer issues, provided accurate product/service information, and escalated complex cases to the appropriate team.
- Supported multi-channel customer interactions across floor sales and digital inquiries while maintaining service standards.
- Built customer relationships through attentive service and personalized product assistance.
Fashion Consultant & Data Handling at CANTABIL PVT. LTD. (2024-08 – 2025-12)
- Delivered personalized styling assistance and high-quality customer service in a retail environment.
- Supported sales activities and customer inquiries while maintaining accurate information and efficient day-to-day operations.
- Worked toward performance standards with a strong focus on customer satisfaction.
Accounts & Customer Handling at KUNAL HOTELS (2026-01 – 2026-01)
- Managed front-of-house customer relations for restaurant and hotel operations.
- Maintained financial records and transactional information with attention to accuracy.
- Supported smooth customer service operations while maintaining high guest satisfaction.
Education
Bachelor of Business Administration (BBA) – C K Pithawala College of Commerce and Management (VNSGU), Surat
12th Higher Secondary School (CBSE) – Ryan International School, Adajan, Surat (2025-03)
10th Secondary School (CBSE) – Ryan International School, Adajan, Surat (2023-03)
