Mohammed Amanulla
Banking Operations | KYC | CDD | EDD | Fraud & Dispute Management | Transaction Monitoring | Credit Cards | US Mortgage
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About
Banking and BFSI professional with 4+ years of experience across TCS, Cognizant, and Red Crop Private Limited, seeking opportunities in Banking Operations, KYC/CDD/EDD, Credit Operations, US Mortgage, Fraud & Dispute Management, and Transaction Monitoring. Experienced in customer document verification, account maintenance, dispute investigation, process compliance, and operational controls. 4+ years of overall experience in Banking, BFSI, KYC, Credit Card, and US Mortgage Operations. 2.7 years with TCS supporting Citi Bank Consumer KYC Credit Card Account Maintenance. 9 months with Cognizant in Banking/KYC Operations. 6 months with Red Crop Private Limited supporting US Mortgage Credit/Loan Operations. Experienced in KYC document verification, discrepancy investigation, customer service, account maintenance, dispute/payment investigation, and financial adjustments.
Knowledge of CDD/EDD, process compliance, SLA adherence, quality controls, and documentation review. Strong analytical, problem-solving, customer-handling, and communication skills. Familiar with MS Office, Excel, Outlook, AWS, Sawgrass, LexisNexis, and Eclipse.
Experience
Information Process Enabler – Process Associate (Ops Specialist) - TATA CONSULTANCY SERVICES (TCS)
Client: Citi Bank | 2.7 Years
- Supported Banking Operations and Consumer Credit Card Account Maintenance as a Customer Service Representative.
- Handled KYC discrepancy investigations, coordinating with relationship managers and customers.
- Reviewed KYC documents including identification, corporate registrations, ownership structures, financial statements, and source-of-funds evidence.
- Investigated payment and dispute-related queries and resolved cases within defined SLA timelines.
- Managed first-bounce check inquiries and customer follow-ups.
- Processed demographic changes including name, address, and email updates.
- Investigated incorrect charges appearing on credit card statements.
- Handled account closure requests and communicated applicable late-fee information to customers.
- Performed control analysis and account maintenance reviews.
- Processed financial adjustments according to established procedures and controls.
- Maintained accuracy, confidentiality, compliance, and quality while handling sensitive financial information.
- Coordinated with internal teams to resolve customer issues within defined turnaround times.
Banking / KYC Operations - COGNIZANT
9 Months
- Supported banking operations and KYC-related activities.
- Performed customer and document verification according to process requirements.
- Reviewed customer information and supporting documents for accuracy and completeness.
- Investigated discrepancies and supported timely resolution.
- Followed SOPs, quality standards, compliance requirements, and SLA timelines.
- Coordinated with internal teams on process-related queries and exceptions.
US Mortgage Credit / Loan Operations - RED CROP PRIVATE LIMITED, SALEM - Salem
6 Months
- Supported US Mortgage Credit and Loan Operations.
- Reviewed mortgage, customer, and loan-related documentation for accuracy and completeness.
- Performed verification and validation of required documents.
- Identified discrepancies in customer and loan information and supporting documentation.
- Supported credit/loan processing activities in accordance with established procedures.
- Followed quality, compliance, and turnaround-time requirements.
- Coordinated with relevant teams to support smooth mortgage processing.
- Maintained confidentiality and accuracy while handling customer and financial information.
Education
Bachelor of Computer Application (BCA) - Jairam Arts and Science College (2020 - 2023)
