Pratik Goud

To work in a challenging atmosphere which would provide ample of opportunities for learning and professional growth, where I can apply my academic knowledge and interpersonal skills practical situations to the fullest.

Manager-Business Process at Care Health Insurance (2023-12 – 2025-09)

• Daily Issuance of processed Policy
• Creating Daily Issuance MIS Reports regarding Issuance processed and pending
• Co-ordinate with Underwriter, sales and Operation team for pending case requirement
• Taking care of pan India queries via query raising system and emails
• Team handling, making sure that none of the cases go out of TAT
• Helping the marketing team by creating brochure and leaflet to increase business
• Working on field for creating Agents

Operations Executive at Aditya Birla Health Insurance (2021-09 – 2023-03)

• Daily Issuance of process for Renewal of Policy (All Banks and Stake partner)
• Creating Daily Issuance MIS Reports regarding payment received & processed
• Co-ordinate with accounts team for Monthly Open credit/Open Funds reports
• Maintaining Recon for COI activity
• Taking care of pan India queries via query raising system and emails
• CRM, QMS, MIS preparation
• Team handling, making sure that none of the cases go out of TAT
• Co-ordinating with stakeholders to ensure all the COI related TATs are adhered
• Co-ordinating with IT for new software testing
• Co-ordinating with Sales for pending document

Operations Executive at APG Enterprises (2018-07 – 2021-04)

• Delivery and Billing Process
• Co-ordinate with Team to solve customer query
• Collected and arranged information and entered details into computer data base
• Bank Reconciliation
• Process payments and applied to customers balances
• Generate and mailed updated statements
• Meeting new vendors

Account Assistant at Anvi Metcorp Pvt ltd (2017-05 – 2018-05)

• Collected and arranged information and entered details into computer data base
• Process payments and applied to customers balances
• Coordinating for the payments
• Daily expenses entry
• Generate and mailed updated statements
• Analyzed monthly balance sheet accounts for corporate reporting
• Bank Reconciliation
• Invoice Creation and booking Order

Customer service Executive at Intelenet Global Services Pvt ltd (2015-12 – 2017-04)

• Working on ACIS for Account Receivable Coram Process
• Pull the check remit report of all payments received for a period
• Cash Posting into Clients Account in ACIS System against client invoice
• Export the remit details from portal and match against respective check/payment of client
• Posting Denial Code in ACIS for no payment or zero amount
• Updated account information in each customer record data
• Received payment information from customers and implemented it carefully into the system

Bachelor of Commerce in Accounting & Finance – Mat. K. M. Patel Senior College (2015)

H.S.C in Commerce – Padmavati Venkatesh High School and Jr. College (2012)

Diploma in Software (2013)