Mrunali Shikhare

Results-driven Sales Enablement, Learning & Development, and Training Professional with 15+ years of experience in sales readiness, onboarding, capability development, performance coaching, instructional design, and revenue enablement. Proven track record of training and enabling 1,000+ sales professionals, managing 50+ onboarding cohorts, and driving measurable improvements in new-hire ramp-up, product knowledge, learner engagement, and sales effectiveness. Experienced in designing and delivering scalable learning programs, sales enablement content, playbooks, SOPs, job aids, assessments, certifications, and knowledge management frameworks.

Skilled in learning analytics, stakeholder management, coaching, training operations, and content creation using PowerPoint and Canva to develop engaging learner-centric experiences. Adept at partnering with business leaders to identify capability gaps, implement targeted interventions, and improve business performance through strategic enablement initiatives.

Manager – Sales Training at upGrad (2021-12 – Present)

• Trained and enabled 1,000+ Admissions Counselors through onboarding, product training, coaching, and capability-building initiatives.
• Successfully managed and delivered 50+ New Hire Induction Training (NHIT) batches across multiple business units.
• Designed and developed sales enablement content including presentations, playbooks, SOPs, job aids, assessments, learning guides, and knowledge repositories using PowerPoint and Canva.
• Conducted monthly Product Knowledge Tests (PKTs), achieving an average knowledge score of 89%.
• Maintained 87% learner attendance and achieved 75% OJT target attainment, improving sales readiness and ramp-up effectiveness.
• Led coaching interventions for bottom-quartile performers to improve productivity and performance.
• Partnered with Sales Leaders and stakeholders to identify skill gaps and implement targeted learning interventions.
• Managed learning operations, reporting, governance, and enablement initiatives supporting product launches and business transformation programs.

Senior Admissions Counsellor at upGrad (2017-03 – 2019-09)

• Consistently recognized as a top performer driving admissions and revenue growth.
• Managed 150+ prospect interactions daily through consultative selling and learner counselling.
• Drove enrollments across Data Science, Machine Learning, Software Development, Technology, and Management programs.

Senior Admissions Counsellor at upGrad (2020-02 – 2021-12)

• Consistently recognized as a top performer driving admissions and revenue growth.
• Managed 150+ prospect interactions daily through consultative selling and learner counselling.
• Drove enrollments across Data Science, Machine Learning, Software Development, Technology, and Management programs.

Senior Student Relations Executive at GATEFORUM (2012-01 – 2017-12)

• Managed admissions counselling, sales operations, student engagement, and business development activities.

Student Counsellor / HR Recruiter (2010-01 – 2011-12)

• Supported counselling, admissions, recruitment coordination, tele-calling, and stakeholder engagement activities.

Master's Degree (Part I) in English Literature – Mumbai University

Bachelor's Degree in English Literature & Political Science – Mumbai University