Neha Dasgupta

Strategic Key Account Manager with 6 years of experience driving revenue growth for enterprise clients. Expert in managing end‑to‑end CRM solutions, conducting Quarterly Business Reviews, and translating client requirements into actionable recommendations.

Leverages

Power BI analytics to monitor account health, identify upselling opportunities, and improve stakeholder satisfaction. Proven ability to collaborate with cross‑functional teams to deliver tailored solutions and ensure successful onboarding.

Key Account Manager - CultureX

(2026-06)

• Managed a portfolio of strategic enterprise accounts, serving as primary liaison and driving revenue growth through tailored CRM solutions.
• Conducted Quarterly Business Reviews to align stakeholders on objectives, KPIs, and growth opportunities, and coordinated cross‑functional teams for execution.
• Monitored account performance using Power BI dashboards, providing data‑driven insights to leadership and ensuring customer satisfaction and retention.

Team Lead - Home Interior Company

(2022-07 - 2025-09)

• Led end‑to‑end CRM implementation for B2B/B2C lead management, translating stakeholder requirements into functional specifications and user stories.
• Optimized the MQL‑to‑SQL funnel, increasing conversion rates by 70% through process improvements and data‑driven insights.
• Built and maintained Power BI dashboards to track key performance indicators, supporting leadership decision‑making and cross‑functional collaboration.

Business Operation Analyst - Bigtel Telecom AU

(2021-06 - 2022-06)

• Acted as primary stakeholder contact, eliciting and documenting client requirements through BRDs, FRDs, and user stories.
• Performed gap analysis and developed CRM‑based dashboards to monitor KPIs, revenue metrics, and client performance.
• Identified delivery and revenue risks, coordinating resolution plans with cross‑functional teams to ensure service continuity.

Relationship Manager - NoBroker

(2024-03 - 2025-04)

• Directed Salesforce CRM implementation and requirements gathering to streamline B2B/B2C lead management workflows.
• Enhanced MQL‑to‑SQL conversion by 70% through optimized reporting and analytics.
• Developed Power BI performance dashboards and collaborated with 52+ cross‑functional teams to standardize processes.

Travel Consultant - Process Startek

(2019-12 - 2020-08)

• Managed approximately 15 daily travel bookings using CRM and GDS tools (Amadeus, Sabre) while ensuring data accuracy.
• Gathered client requirements to customize travel solutions and conducted process‑gap evaluations.
• Handled escalations, providing timely resolutions to maintain customer satisfaction.

Bachelor of Computer Application - Vinayaka Mission Research University (2012-04 - 2016-01)

Associate of Science - Netaji Vidyapith High Secondary School (2010-01 - 2012-01)