Nitin Sale

Results-driven Restaurant General Manager with extensive experience scaling high-volume QSR outlets, driving profitability, maintaining stringent food safety standards, and leading guest-focused operational excellence.

Restaurant General Manager at Jubilant Foodworks | Popeyes (2025-03 – 2026-08)

• Managed daily operations of a high-volume QSR outlet generating ₹35 lakhs in monthly sales.
• Achieved a 95% food safety compliance score across operational audits.
• Implemented targeted operational strategies to enhance guest satisfaction and maximize store profitability.
• Oversaw inventory ordering and food supply management to ensure zero stockouts.
• Monitored store P&L budgets and financial reports to achieve monthly operational targets.
• Supervised, hired, and trained restaurant staff to optimize shift coverage and operational productivity.

Restaurant General Manager at Sapphire Foods | KFC (2024-01 – 2025-02)

• Partnered with marketing to drive store promotions and boost local community engagement.
• Supervised store leadership, financial reporting, inventory management, and day-to-day operations, reducing staff turnover by 15%.
• Monitored budgets, financial reports, and food inventory levels to consistently meet operational revenue and margin targets.

Store Manager at Chaayos (2023-01 – 2024-01)

• Managed and operated 4 cafes across different locations, ensuring seamless operations and excellent customer experiences.
• Operated a high-performing store with a monthly sales target of 10.7 lacs, consistently meeting and exceeding daily sales targets with a BPO of 350+.
• Achieved a score of 85+ in monthly PQSC audits, demonstrating a strong commitment to quality and customer satisfaction.
• Scored an impressive 97/100 in Surprise BCX (Brilliant Customer Experience) audits, showcasing exceptional customer service.
• Successfully launched a new store at Hiranandani Meadows, ensuring a smooth and efficient opening process.
• Demonstrated expertise in inventory management, NSO ordering, and vendor coordination, maintaining accurate inventory with under 0.5% monthly variance.
• Utilized suggestive selling techniques to drive sales and engage customers, increasing revenue and brand loyalty.
• Applied solid understanding of P&L and EBITDA calculations to enable data-driven decision-making and strategic planning.

Assistant Manager at Thea Kitchen (2022-06 – 2023-01)

• Launched and operated a Delhi-based QSR outlet in Mumbai, achieving a monthly sales target of ₹400,000.
• Set up new stores, including two restaurants at Mahakali, Andheri, and Bhandup (Gamma House), ensuring successful launches.
• Planned and executed the hiring and training of 12 employees at a time for new restaurant openings.
• Developed and implemented a dry storage warehouse plan in Mumbai, streamlining inventory management and logistics.
• Identified and partnered with suppliers, including Zomato Hyperpure, to establish a consistent, high-quality supply chain.
• Scheduled and conducted team training, induction, and assessments for new store staff.
• Conducted site visits for new outlets and planned operational workflows to support successful launches.
• Coordinated inter-store transfers and transportation for events, ensuring efficient supply chain management.
• Executed an ODC event for Biryani Blues at PARX MUSIC FIESTA 2022 (Thane), achieving ₹123,000 in sales over two days under strict FSSAI protocols.
• Procured heavy restaurant equipment directly during Delhi delivery delays, ensuring uninterrupted operations and high service standards.

Guest Relation Executive at Jubilant FoodWorks (JFL) (2021-01 – 2022-06)

• Coordinated team operations to manage the restaurant, achieving monthly sales of ₹30 lakh+ while meeting all key metrics.
• Consistently met sales targets by increasing Bill Per Order (BPO), driving revenue growth and guest satisfaction.
• Passed three NSF audits with a 90%+ score and zero critical issues, upholding strict quality and compliance standards.
• Achieved a 5-star rating in every Operation Evaluation Report (OER) by maintaining store SOPs, documentation, and hygiene standards.
• Applied knowledge of shelf-life charts, inventory management, and indenting procedures to ensure food safety and efficiency.
• Calculated and maintained profit targets, contributing directly to store profitability.
• Mastered POS systems (fixed terminals and mobile tablets), cash reconciliation, and banking procedures.
• Maintained detailed menu knowledge regarding ingredients, allergens, and religious dietary restrictions.
• Adapted service style across casual dining and formal events to deliver a seamless customer experience.
• Maintained a flawless record for hygiene and safety across three unannounced health and safety inspections.

Team Member at Sapphire Foods (2018-08 – 2020-01)

• Managed front-of-house operations, including greeting guests, managing reservations, seating customers, and ensuring a positive dining experience.
• Served restaurant sections of up to 120 seats, efficiently taking orders, delivering food and beverages, and clearing tables.
• Controlled customer flow and managed wait times during peak hours to ensure an enjoyable guest experience.
• Coordinated with kitchen staff and FOH personnel to ensure timely, seamless service.
• Addressed guest requests and resolved issues promptly and professionally.
• Maintained a clean, organized work environment following all restaurant policies and safety procedures.

MBA/PGDM in Business Management, Ethics and Governance – Padmashree D.Y.

Patil

Vidyapeeth, Pimpri Pune (2024-02 – 2026-09)

B.Sc in Hospitality Studies – Ramanath Payyade College Of Hospitality Management Studies, Kurla E (2017-07 – 2020-05)

Xllth in English – New English High School, Majiwada | Thane (2016-04 – 2017-03)

Xth in English – Oswal High School and Jr College, AnjurPhata | Bhiwandi (2014-06 – 2015-03)