Raj Acharya

Results-driven Restaurant General Manager with 6+ years of progressive experience across QSR operations, guest services, and team leadership. Proven track record of managing full store P&L, optimizing manpower and inventory, and lifting guest satisfaction in high-volume, fast-paced restaurant environments. Skilled at building and mentoring high-performing teams, enforcing SOP and food-safety compliance, and translating brand standards into consistent daily execution.

Adept at cost control, vendor coordination, and MIS-driven performance reporting.

Restaurant General Manager - Wow! Momo Food Pvt. Ltd. - Gandhinagar

(2025-08 - 2026-08)

• Held full P&L ownership of restaurant operations, driving revenue growth while controlling food, labour, and operating costs against monthly targets
• Led manpower planning, hiring, training, and performance management to build and retain a high-performing, guest-focused team
• Ensured strict adherence to brand SOPs, food safety, hygiene, and statutory compliance across all shifts
• Managed inventory, vendor coordination, and cost controls to minimize wastage and ensure seamless day-to-day store operations

Assistant Guest Delight Manager - Domino's Pizza - Ahmedabad

(2023-04 - 2025-07)

• Oversaw daily restaurant operations and ensured high-quality, consistent service delivery
• Managed guest interactions and resolved complaints efficiently to protect brand experience
• Supervised staff schedules, shift planning, and leave management
• Maintained hygiene and safety standards as per company SOP
• Coordinated inventory orders and liaised with the supply chain division

Subject Matter Expert (SME) - Concentrix (Amazon.in) - Vadodara

(2020-06 - 2023-04)

• Achieved 95% customer satisfaction — the highest recorded in Concentrix history
• Led a team of 25 agents to consistently exceed quarterly performance targets
• Reduced average call handling time to 4 minutes while maintaining service quality
• Streamlined processes and coached agents to improve first-call resolution
• Managed team schedules, leaves, and weekly-off planning

Assistant Front Office Executive - Express Residency Hotel - Vadodara

(2019-06 - 2020-06)

• Handled guest check-ins/check-outs and front desk operations
• Coordinated with various departments to ensure smooth guest experiences
• Supported inventory and vendor communication for front office supplies

Diploma - Hospitality Management - B Grad

Diploma - Electrical Engineering - GTU (2014 - 2018)

10th Grade - M.K. High School

Vocational Training - Hospitality Management - Kutch Carnival – Rann Utsav