P.sathish Kumar

Over five years of extensive technical experience in IT industry. Highly skilled in providing support and monitoring a business's core IT resources. MCSA certified. In depth knowledge of providing troubleshooting services for both software and hardware issues.

IT Assets Documentation. Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality. Supporting users in troubleshooting of all software's used in development environment.

Using the Remedy Tool To resolve the End User Problem. Deploying windows 10 & windows11 using RIS Server.

Analyst IT Support at Net Connect Global Pvt Ltd (2024-02 – 2024-10)

Client: Ashok Leyland

Senior Desktop Support Engineer at Quess Corp Limited (2022-11 – 2024-01)

Client: Ashok Leyland

• Expedited resolution of 20+ user-reported IT incidents daily, adhering strictly to established Service Level Agreements (SLAs) and minimizing downtime for remote users across diverse geographic locations
• Assigning incident and service request to concern team
• Network level 1 support
• OS installation and software troubleshooting
• Asset Maintaining

Senior Customer Support Engineer at Fourth Dimension Technologies Pvt Ltd (2018-06 – 2022-02)

Client: CAMS

• Oracle data guard, shareplex server monitoring and data backup using net vault
• Assign Monitor and complete H/W calls tickets mail tickets and oral requests
• Maintaining desktop asset details in proper documentation
• Working according to user's Ticket request SLA's
• Installing and Troubleshooting Ms. Outlook 2007 to Outlook 2016
• Preparing Daily report and assigning work to the floor engineer
• Provide phone support and diagnostics to remote users using remote software
• Troubleshooting Hardware, OS related issues and Level 1 network support

System Engineer at Nityo Infotech Services Pvt. Ltd (2013-01 – 2016-08)

Client: E.I. DuPont India Pvt Ltd.

• Installation and configuring laptops and desktops
• Working according to User's CPMT requests SLA's
• Installing all company approved softwares
• Taking care of remote users in and around Chennai
• Managing desktop assets and events in proper documentation
• Applying and updating patches to the desktops
• Supporting First Level of Network activities
• Vendor coordination in case of server and desktop hardware failure
• Supporting the user's remotely in different location using Ms lync
• Working in ITSM ticket tool

Customer Support Engineer at Mukesh Info Serve (2011-10 – 2012-03)

Client: Amararaja Batteries Ltd

• Effectively manage relationship with key regional support vendors that provide equipment maintenance contract support, desktop support, disaster recovery services, & offsite tape vaulting
• Remote support to all Branches in India (South Region)
• Maintenance of Avira Antivirus 10.0 Enterprise Edition
• Trouble Shoot Hardware, Network and OS Problems
• Installing, Configuring and Maintaining Network Printers
• Updating Service Pack & Security Patches

Desktop Support Engineer at CMS Info System Pvt Ltd (2010-01 – 2011-04)

Client: Cognizant Technology Solution

• Using the Remedy Tool To resolve the End User Problem
• Implementing Remote desktops tools (Dame Ware & Gen control)
• Configuring MS-Outlook
• Printer and other I/O Devices Installation & Trouble Shooting
• Installations and trouble shooting of various software's like Microsoft products, IBM products, Oracle etc.
• Deploying Windows XP Professional and windows 7 using RIS Server
• Supporting users in troubleshooting of all software's used in development environment
• Making SCCM Non-Client Systems to Client and Troubleshooting the Errors

Desktop Support Engineer at Dhanus Technologies Ltd (2008-08 – 2009-08)

Hardware Engineer at Newzen Technologies Pvt Ltd (2007-07 – 2008-06)

Service Engineer at Sumazza Power solutions (2006-08 – 2006-10)

Diploma in E.C.E – Sri Ram Polytechnic College (2006)

Plus Two – Singaram Pillai Boy's Higher Secondary School (2003)

10th – K.B.J. Gurrukulam Matriculation Hr. Sec. School (2001)