Paramita Mallick

QA Support and Application Support professional with 15+ years of experience in Banking and Financial Services (BFSI) domain across testing support, application support, defect analysis, UAT coordination, and issue troubleshooting. Experienced in supporting enterprise applications, coordinating with business users, validating releases, analyzing application defects, and ensuring smooth execution of testing and support activities. Strong understanding of BFSI workflows, incident tracking, release validation, and cross-functional coordination.

Hands-on exposure to API testing, automation support, log analysis, SQL databases, and application troubleshooting. Proven ability to work with global teams in high-availability enterprise environments.

Mumbai, Maharashtra

Email: hiparamita@gmail.com

Mobile: +91-9833082377

QA SUPPORT ENGINEER | BFSI | UAT & APPLICATION SUPPORT

Professional Summary

QA Support and Application Support professional with 15+ years of experience in Banking and Financial Services (BFSI) domain across testing support, application support, defect analysis, UAT coordination, and issue troubleshooting.

Experienced in supporting enterprise applications, coordinating with business users, validating releases, analyzing application defects, and ensuring smooth execution of testing and support activities. Strong understanding of BFSI workflows, incident tracking, release validation, and cross-functional coordination.

Hands-on exposure to API testing, automation support, log analysis, SQL databases, and application troubleshooting. Proven ability to work with global teams in high-availability enterprise environments.

Core Skills

QA & Testing Support: Functional Testing, Regression Testing Support, UAT Support, Defect Tracking & Validation, Test Execution Coordination, Release Validation, Test Scenario Review

Application Support: Application Issue Analysis, Production Issue Coordination, Incident Tracking, User Support, Workflow Analysis, Log Analysis, Troubleshooting Support

Tools & Technologies: Postman, Swagger, Bruno, Cucumber, TestNG, Junit, Jenkins, Maven, Gradle

Technical Skills: Java, REST APIs, Oracle SQL, Cockroach DB, Shell Scripting

Domain Expertise: BFSI (Banking & Financial Services), Securities Processing Applications, Enterprise Application Support

Artificial Intelligence Tools: GitHub Copilot, Claude Code

Professional Experience

JPMorgan Chase

QA Support Engineer / Application Support | 2016 – Present

• Supported QA and application support activities for securities processing applications in BFSI domain
• Coordinated with business users during UAT cycles and release validation activities
• Performed defect analysis, issue tracking, retesting, and validation of fixes
• Conducted log analysis and application troubleshooting for reported issues
• Assisted in regression testing and operational validation activities
• Collaborated with development, QA, and support teams for issue resolution
• Supported modernization initiatives with testing and stability improvements
• Worked on API validation using Postman and Swagger
• Investigated workflow and data-related issues across applications
• Mentored junior team members and supported knowledge transfer activities
• Implemented unit tests using j-unit and Mockito achieving 80% code coverage

Oracle Financial Services

Application Support Engineer | 2014 – 2016

• Supported financial applications in BFSI domain
• Investigated and analyzed application defects and support issues
• Coordinated with cross-functional teams for issue resolution and validation
• Assisted in troubleshooting production and application-related issues
• Participated in testing support and release coordination activities

Accenture

Software Engineer / Application Support | 2010 – 2013

• Analyzed and resolved application defects for BFSI applications
• Supported issue investigation and defect validation activities
• Worked with development and testing teams to improve application stability
• Assisted in application support and troubleshooting activities

IBM India

Software Engineer | 2005 – 2010

• Supported enterprise CRM applications and handled client-reported issues
• Participated in application maintenance and defect fixing activities
• Developed and maintained Java-based applications
• Received recognition for delivery quality and client support

Key Achievements

• Improved system stability through proactive issue analysis and testing support
• Reduced manual testing effort through automation support initiatives
• Received IBM Bravo Award and client appreciation awards
• Successfully coordinated with global teams across support and testing activities

Education

Bachelor of Chemical Engineering – Jadavpur University (2005)

Certifications

• AWS Certified Cloud Practitioner

Additional Information

• Strong experience working with global stakeholders and distributed teams
• Experience supporting enterprise BFSI applications
• Good understanding of testing lifecycle and application support processes

BCHE