Prabha Parmar

Accomplished Mortgage Professional with 15+ years of experience in the US Mortgage lifecycle, specializing in Underwriting Support and Default Management. Expert in utilizing MSP (Black Knight) and AS400 for loan servicing, evaluating borrower risk, and ensuring regulatory compliance (TILA-RESPA) to protect investor interests.

US Mortgage Specialist - Ocwen Financial Services (Onity Group) - Pune

(2010-06)

Borrower Advocacy & Conflict Resolution

• Served as a primary point of contact for resolving high-priority borrower concerns regarding payment misapplications, escrow shortages, and interest rate adjustments.
• Educated borrowers on complex mortgage terms, escrow requirements, and federal regulatory updates (TILA-RESPA) to ensure transparency.
• Investigated and resolved multifaceted inquiries related to loan documents and billing errors, providing clear, written or verbal resolutions that improved customer satisfaction.
• Detailed review of the Uniform Residential Loan Application (1003) to verify accuracy in employment, income, and asset documentation.
• Interpreting credit reports to identify liabilities, public records, and derogatory items; providing formal recommendations for loan approval or denial based on lender overlays.
• Verifying that loan files meet specific LTV (Loan-to-Value) and DTI (Debt-to-Income) requirements for various mortgage products.
• Audit files for accuracy and compliance, maintaining a high standard of quality while meeting strict daily productivity targets.
• Demonstrate thorough understanding of loan documents and regulations
• Assisted with the development of policies and procedures to improve loan processing
• Provided customer support to answer questions regarding loan documents
• Educated borrowers on mortgage terms, rates, and regulatory requirements.
• Conducted detailed reviews of loan applications for accuracy and completeness.

Sr. Process Executive - Exl Services

(2006-05 - 2010-06)

To maintain customer accounts and bill according to their usage

• Reconciliation of utility accounts
• Rectification of error and post adjustment accordingly
• Worked on special projects of rectification of legacy accounts
• Maintained customer utility accounts and usage-based billing.
• Spearheaded special projects for the reconciliation of legacy accounts and rectification of billing errors.
• Identified third-party billing inaccuracies, successfully recovering funds on behalf of the supplier.
• Received an Appreciation Award for proactive backlog clearance and dedication to project timelines.

CCE - HBL Global Pvt Ltd - Pune

(2005-09 - 2006-05)

Facilitated the sales and document analysis for Credit Cards and Personal Loans.

Bachelor of Commerce - Commerce - University of Delhi (1998)

H.S.C (10+2, Science) - Science - DAV Centenary Public School (1993)