Prabin Das
Customer-focused professional with 6+ years of experience in customer relationship management and back-office operations
Hire this person
Send a job offer directly to this candidate
About
Customer-focused professional with over 6 years of experience in customer relationship management, back-office operations, and customer support across banking and telecom industries. Skilled in handling customer queries, resolving complaints, cross-selling banking products, and achieving service targets. Seeking to leverage strong communication and problem-solving skills in a Customer Support Executive / Chat and Email Support role.
Experience
Customer Relationship Officer (CRO) at Bandhan Bank Ltd. (Present)
- Managed customer relationships and handled day-to-day banking service requests
- Assisted customers with account onboarding, transactions, and product information
- Cross-sold banking products and services to meet monthly targets
- Resolved customer complaints and escalations in a timely and professional manner
- Maintained accurate customer records using core banking software
Back Office Executive at Tech Mahindra (Vodafone Process)
- Handled back-office processing and documentation for the Vodafone account
- Coordinated with cross-functional teams to resolve customer service requests
- Ensured accuracy and timely completion of assigned back-office tasks
Customer Support Executive at Tech Mahindra (Vodafone Process)
- Provided customer support to Vodafone subscribers via voice process
- Addressed customer queries related to billing, plans, and account services
- Maintained high customer satisfaction through effective communication
Education
B.A. in Geography (Honours) in Geography (2016)
Higher Secondary (12th) – WBCHSE (2013)
Secondary (10th) – WBSE (2011)
