Danial Shareef
Senior Team Leader / Assistant Manager — AR, Collections & Customer Operations | Healthcare RCM & Remote-Ready
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About
Operations and customer experience professional with 8+ years of experience across international AR, collections, customer service, escalations, team leadership, KPI/SLA management and operational excellence. Experienced in driving business growth, revenue generation, stakeholder management and continuous process improvement across US and UK operations.
Experience
Senior Team Leader – International AR Operations at Radius Global Solutions LLC (2021-09 – 2026-05)
Led end-to-end US collections and AR operations while ensuring SLA adherence and compliance standards. Drove revenue generation and business growth by improving collections performance, maximizing account recovery, identifying growth opportunities, and supporting client revenue objectives through strategic operational execution.
- Managed team performance across productivity, attendance, collections and customer interaction quality for 13–20 associates.
- Conducted coaching sessions, call audits, calibrations and performance reviews, consistently achieving 99–105% of performance targets.
- Handled customer and client escalations while maintaining TAT and quality benchmarks.
- Monitored KPIs and supported reporting and MIS for leadership visibility.
- Coordinated with stakeholders for workflow improvement and service delivery.
- Consistently achieved 99–105% of performance targets across international AR operations.
- Managed and coached teams of 13–20 associates.
- Contributed to revenue generation and business growth through strategic collections management, operational excellence, and improved account performance.
- Supported client revenue objectives by improving recovery rates, productivity and overall business performance.
