Pranay Patyane

I have 8+ years of customer facing experience as a technical support/application support globally.

The following major projects were completed: More than 50 sites QMS application upgrade from V1 to V2 for VFS Global. All of which achieved the company's goals in terms of revenue.

Ongoing Project: VFS Global – working as a Lead Implementation Engineer for on-premises server to cloud server migration.

Technical Support - Team Leader (Global) at Tecnoviq Consultancy LLP. (2025-05 – Present)

• I have 8+ years of customer facing experience as a technical support/application support globally.
• The following major projects were completed: More than 50 sites QMS application upgrade from V1 to V2 for VFS Global. All of which achieved the company's goals in terms of revenue.
• Ongoing Project: VFS Global – working as a Lead Implementation Engineer for on-premises server to cloud server migration.
• Leading a team of 8 support engineers, managing workload distribution and ensuring timely issue resolution
• Handling multiple application support streams including QMS, VOC, and other enterprise applications
• Acting as the primary point of contact between clients and the development team
• Gathering and analyzing client requirements, and coordinating with development teams for successful implementation
• Driving end-to-end project coordination from requirement gathering to delivery
• Managing on-premises to cloud migration projects, ensuring smooth transition and minimal downtime
• Monitoring team performance and maintaining daily activity and status reports for management review
• Conducting training sessions and knowledge transfer for new joiners and existing team members
• Delivering product demos to prospective clients, showcasing QMS solutions and capabilities
• Ensuring adherence to SLA, quality standards, and customer satisfaction goals

Senior Software Support Engineer (APAC,ME) at Everest IT Services Pvt. Ltd. (2022-01 – 2025-05)

Leading small to medium-sized technical projects frequently. Also delivered a few major projects.

• Execute the implementation of QMS products in accordance with the approved scope of work.
• To provide technical support for all aspects of QMS products to meet SLAs and ensure customer satisfaction.
• Investigate the root cause of issues reported by customers with advanced troubleshooting and log analysis skills and share the proper analysis with them.
• Training customers on how to use the QMS products and resolve issues on their own.
• Day-to-day interaction with clients for product support post project delivery, monitoring, and support with advanced troubleshooting skills, and query resolution
• Collaboration between the L3 team, Product team, and my internal support team to quickly resolve issues raised by customers.
• Maintaining an issue tracker or issue logs and sending daily and weekly status reports to customers with appropriate documentation via email.
• Have to train new employees as well as internal team members to build a successful team for better project delivery.

Senior Software Support Engineer at Instinct Innovation Pvt. Ltd. (2021-01 – 2022-07)

• Installation of Digihealth ERP software on retailer system.
• Printer installation and configuration on ERP software. Printer sharing on network.
• Database activities such as backup, restore, migration, vacuuming, reindexing, basic and advanced queries.
• Training customers on how to use the ERP software and functionality.
• Software update on client system as and when new version released.
• Handling franchise retailer of PharmEasy.
• Have to train new employees as well as internal team members.
• Collaboration between the L3 team and the development team to share new feature requests from customers.
• Preparing monthly stock, sales and purchase report from retailers database and share to PharmEasy MIS Team via email.
• Day-to-day interaction with clients for product support post project delivery, monitoring, and support with advanced troubleshooting skills, and query resolution

IT Executive at SIA Jewels Pvt. Ltd. (2020-01 – 2021-01)

• Monitoring and maintaining the servers and networks of an organization
• Installing and configuring a computer systems (Windows 7 & 10)
• Troubleshooting of hardware and software faults and solve application and technical problems.
• Installing Tally.
• Taking backup of POS Server Database daily.
• Upgrading POS application on server and client system whenever update release.
• Monitoring AD Server
• User creation and managing roles on AD
• Worked as Windows support engineer which included day-to-day issue resolution of employees' Windows systems.

Technical Engineer at Buzzworks Business Pvt. Ltd. (2017-05 – 2020-01)

I have worked as a technical engineer, product deployment engineer, and onsite engineer for over five projects. My primary role was to configure servers for dialer product deployments and keep them up and running always.

• Configured & Delivered 52 servers in three days which resulted in saving the contract of our product with the client.
• Configured a mini data center client for server installations which saves configurations charges.
• Coordinating with MIS Team for data sync between local servers to central servers.
• Worked as Windows and Linux support engineer which included day-to-day issue resolution of employees' Windows and Linux systems.
• Responsible for in-house hardware management and Windows license management.
• Daily data backup on backppc server and restoring in on local system when required.

Bachelor of Commerce in Commerce – Yashwantrao Chavan Open University (2018-05 – 2021-06)