Radha Puri

Operations-focused professional with experience in banking, customer support and technical service environments. Strong exposure to transaction support, branch operations, KYC/AML processes, customer query resolution, case management, documentation, process accuracy and cross-functional coordination. Comfortable working in structured, service-driven and compliance-sensitive environments.

Targeting

Operations, Business Operations, Process Associate, Banking Operations and Operations Analyst roles in MNCs.

Personal Banker - HDFC BANK

(2025-01)

• Supported day-to-day branch operations and smooth processing of customer banking activities.
• Handled CASA accounts, deposits and routine banking transactions with focus on accuracy and service standards.
• Performed KYC verification, AML tracking and initial-stage customer onboarding due diligence.
• Resolved customer issues while maintaining operational compliance and service quality.
• Coordinated with internal teams to align customer requirements with execution and compliance standards.

Senior Technical Support Executive - Tech Mahindra

(2023-01 - 2024-12)

• Investigated and resolved customer queries related to Verizon products and services through structured troubleshooting.
• Handled billing disputes, service adjustments and policy clarifications with focus on accuracy and resolution quality.
• Ensured service-order accuracy and maintained high customer satisfaction while following process requirements.

Technical Support Executive - Concentrix

(2022-01 - 2023-12)

• Diagnosed and resolved technical issues for Dell Technologies products using structured troubleshooting processes.
• Provided remote support for installation and configuration while maintaining response efficiency and service quality.

MBA - HR and Finance - RKDF University, Ranchi (2022-01 - 2024-12)

Post Graduate Diploma - Sales and Relationship Banking - Manipal Academy of BFSI (2024-01 - 2025-12)

B.Sc. - Bachelor of Science - Radha Govind University (2018-01 - 2021-12)