Ravivarma Samala

Dynamic and results-driven Facility Assistant Manager with over 8 years of experience in managing day-to-day operations across large-scale facilities. Adept at coordinating maintenance, safety protocols, vendor management, housekeeping, and administrative functions to ensure smooth facility operations. Demonstrated ability to implement cost-effective solutions, maintain compliance with health and safety regulations, and lead cross-functional teams.

Committed to delivering operational excellence, minimizing downtime, and enhancing the overall workplace environment.

Facility Assistant Manager at Greenko Group (2022-06 – Present)

• Coordinated with vendors and service providers to schedule preventive maintenance and resolve technical issues promptly.
• Implemented safety protocols and conducted routine inspections to ensure compliance with government regulations and internal standards.
• Monitored facility budgets, controlled operational costs, and maintained detailed records of utility usage and expenditures.
• Led a team of facility support staff, provided training, delegated responsibilities, and ensured performance efficiency.
• Managed facility-related documentation, AMC contracts, vendor SLAs, and ensured timely renewals and compliance.
• Responded quickly to emergencies such as power failures, equipment malfunctions, and managed crisis situations efficiently.

Team Leader (Captain) at Rotana Centro Olaya Hotels – Saudi Arabia (2019-01 – 2021-12)

• Managed and trained a multicultural team of service staff in a 4-star hotel setting.
• Ensured customer satisfaction by providing personalized dining experiences.
• Coordinated banquet events and room service operations.
• Conducted daily briefings and ensured compliance with SOPs.
• Monitored guest feedback through comment cards and review platforms.
• Maintained accurate billing, POS operations, and cash reconciliation.
• Won multiple "Employee of the Month" awards for exceptional guest service.

Team Leader (Captain) at Paradise Food Court Pvt. Ltd (2018-01 – 2019-12)

• Handled fast-paced restaurant operations with high footfall.
• Managed staff scheduling and daily shift allocation.
• Supervised table setup, order taking, and food delivery efficiency.
• Ensured food presentation and hygiene standards were consistently met.
• Trained new recruits and monitored on-job performance.
• Resolved customer complaints and escalations promptly.
• Increased customer satisfaction scores by 20% through service improvement initiatives.

Senior Guest Service Associate (SR GSA) at Green Park Hotels (2016-01 – 2018-12)

• Supported team leader in managing floor operations during peak hours.
• Provided consistent high-quality service to VIP and long-stay guests.
• Assisted in staff training and mentorship.
• Handled buffet setups, banquet service, and live counters.
• Ensured POS system accuracy and billing compliance.
• Achieved service excellence award for consistent positive guest feedback.
• Maintained communication with kitchen and service team for seamless operations.

Guest Service Associate (GSA) at Green Park Hotels (2015-01 – 2016-12)

• Welcomed guests, presented menus, and took accurate orders.
• Delivered food and beverages promptly and courteously.
• Maintained cleanliness and readiness of the service area.
• Followed safety and hygiene regulations at all times.
• Assisted in inventory stock checking and restocking supplies.
• Coordinated with kitchen staff for special requests and dietary needs.
• Gained "Best Attendance Award" for punctuality and commitment.

B.H.M&C.T in Hotel Management – Pioneer Institute of Hotel Management (2015)

Intermediate (C.E.C) – Vivekavardhini Jr. College (2012)

SSC – Sri Siddhartha Vidya Nilayam (2010)