Razul Kumar

I am seeking a challenging position to enhance my technical skills and experience in an environment where I can maximize my potential and contribute effectively to organizational growth and operational success.

System Analyst - Triopod Technology Private Limited - Noida

(2024 - 2026)

• Serve as the primary contact for technical assistance via phone, email, and ticketing tools.
• Perform remote diagnostics, troubleshooting, and end-to-end issue resolution for IT infrastructure.
• Walk customers through problem-solving processes and escalate unresolved issues to Tier 2/3 personnel.
• Maintain accurate records of events, incidents, and solutions within system logs.
• Identify and suggest operational procedural improvements to enhance service quality.

HR & Data Executive (Coal Mining Division) - MKT-SIPL (JV) - Jharkhand

(2023 - 2024)

• Maintained accurate daily attendance records and employee documentation for site personnel.
• Monitored daily/monthly coal production data and performed analysis to boost operational efficiency.
• Managed store inventory, material supplies, and ensured uninterrupted availability of critical resources.
• Supported overall HR operations, compliance, and documentation processes.

Electronics Store Manager (Sansui Division) - Maruti Enterprise Pvt. Ltd - Siliguri

(2019 - 2023)

• Managed store operations, staff scheduling, inventory levels, and supplier coordination.
• Handled billing, daily cash transactions, and financial reporting using Tally ERP9.
• Monitored sales metrics, resolved customer queries, and managed promotional campaigns.

Bachelor Degree - BCA - Inspiria Knowledge Campus (2019)

Higher Secondary - 12th - IGNOU (2016)

Secondary - 10th - North Sikkim Academy (2011)