Rishabh Chouhan

Marketplace Operations Manager at Alshaya Group (2025-11 – Present)

Streamlined marketplace catalog onboarding by consolidating Content, Brand, and PIMS teams into a single governed workflow, compressing SKU go-live TAT from 7 days to 2 days and lifting catalog activation rate from 50% to 90%.
Optimized OMS-to-marketplace inventory synchronization by reducing delta stock feed frequency from 10 minutes to 4 minutes, cutting stockout-driven order cancellations from 8% to under 1%.
Led the migration from scheduler-based order polling to webhook-based real-time order processing, reducing customer cancellations by 95%.
Led end-to-end marketplace launches for American Eagle and New Balance on Namshi, owning integration testing, product validation, and go-live readiness to deliver 100% catalog onboarding.
Designed scalable solutions for duplicate SKU management by proposing a Product Identity Layer between RMS and marketplace integrations, improving catalog quality by ~15%, and was one of several contributors behind a ~20% increase in marketplace sales over the same period.

Service Delivery Manager at Alshaya Group (2023-05 – 2025-11)

Directed issue resolution across 200+ websites and 70+ mobile apps, partnering with Category and Brand teams on pricing, stock-out SKUs, and front-end defects to sustain platform performance through peak campaigns.
Improved checkout conversion by resolving critical cart and payment failures (Apple Pay, Tabby, Tamara) across all e-commerce brands, driving a 10% reduction in failed transactions.
Executed a bulk-order reconciliation that surfaced 2.7K missing SKUs, unlocking $100K in incremental profit.
Owned Google Analytics monitoring for conversion and error analysis across all web and app properties, optimizing funnels; resolved product feed discrepancies across TikTok, Facebook, and Google Ads to restore visibility and pricing accuracy.
Commanded cross-functional war rooms for critical campaigns and institutionalized weekly JIRA and incident reporting; authored the Gift-with-Purchase promotion SOP that reduced cart-restore failures by 10%.

Assistant Manager, Programs at upGrad Education Pvt. Ltd. (2021-11 – 2023-03)

Scaled a learner personalization service 2x (4K to 8K learners) by leading strategic growth initiatives and re-engineering program delivery; lifted vertical adoption 10% through attendance and engagement analytics.
Reduced operating cost by 10% with no service degradation by redesigning pricing strategy and optimizing workflows across 2,000+ monthly coaching sessions.
Eliminated session rescheduling (4% to 0%) by building a coach availability dashboard, and automated third-party provisioning and invoicing to cut escalation rates from 10% to 1%.

Central Planning Analyst at Udaan (Hiveloop Logistics Pvt. Ltd.) (2020-11 – 2021-11)

Built and owned supply and cost plans for the Food-FMCG vertical supporting INR 1,000 Cr monthly GMV, optimizing network-wide resource allocation.
Forecasted day-on-day capacity and converted demand (GMV) into supply using R-based models, supported by SQL trend analysis across all supply chain parameters.
Designed hub- and facility-level dashboards for INR 250 Cr sale events, delivering real-time capacity and manpower planning visibility.

Process Excellence Analyst at Udaan (Hiveloop Logistics Pvt. Ltd.) (2018-10 – 2020-11)

Delivered 100% process adherence across the Madhya Pradesh and Punjab operations launch, and drove warehouse RTS, fill-rate, and pre-dispatch losses to 0% through systematic process-gap closure, PSV adherence, and QC SOP deployment for all inward inventory network-wide.
Partnered with Technology and Supply teams to reduce open orders and open RTS from 5% to 0%, and implemented RTO monitoring that lowered RTO absorption from 6% to 0%.

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