Rk S

Dedicated IT Support professional with 6+ years of experience in desktop support, technical support, system administration, hardware troubleshooting, and end-user support. Proven expertise in providing L1/L2 support, troubleshooting Windows operating systems, managing IT assets, resolving hardware and network issues, and supporting users both remotely and onsite. Skilled in Remote Desktop, TeamViewer, AnyDesk, printer support, antivirus management, and IT infrastructure maintenance.

Currently pursuing CCNA certification to enhance networking expertise. Seeking opportunities as a Desktop Support Engineer, Technical Support Engineer, or Help Desk L1/L2 professional.

IT Support Engineer at HIMT (2022-01 – Present)

• Provide L1 and L2 technical support to more than 50 end users for hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.
• Troubleshoot Windows 10/11 operating systems, software applications, and connectivity issues.
• Provide remote technical support using Remote Desktop, TeamViewer, and AnyDesk.
• Configure LAN connectivity, IP addressing, and troubleshoot network issues.
• Manage IT asset inventory for 60+ devices and maintain accurate asset records.
• Perform preventive maintenance activities to minimize downtime and improve system availability.
• Coordinate with vendors for IT equipment procurement, servicing, and repairs.

IT & Admin Executive at JP Builders (2018-01 – 2022-12)

• Managed office IT infrastructure including desktops, printers, scanners, and network connectivity for 40+ employees.
• Diagnosed and resolved hardware and software issues to ensure uninterrupted business operations.
• Installed and configured Windows operating systems, Microsoft Office, and business applications.
• Installed and maintained antivirus solutions across user systems.
• Maintained IT asset registers and coordinated hardware repairs and replacements.
• Provided first-line technical support and user guidance, reducing recurring technical issues.
• Supported administrative functions including payroll processing and office inventory management.

Customer Support Associate at Optival Health Solution (2017-01 – 2018-12)

• Handled customer queries and provided timely issue resolution through multiple communication channels.
• Supported software updates, data entry activities, and periodic stock audit operations.
• Coordinated with internal teams for issue escalation and resolution tracking.

B.Tech in Information Technology – Panimalar Engineering College

MBA in Finance & Human Resources – Galaxy Institute of Management