Rohid Roy

Client Operations and Guest Service professional with over 4 years of experience in customer service, client relationship management, transaction processing, and operational coordination. Proven ability to improve customer satisfaction, resolve service issues efficiently, and streamline operational processes. Holds a Bachelor of Commerce (B.Com) degree from DC School of Management and Technology.

Strong communication, problem-solving, and team collaboration skills with a customer-focused approach.

Client Operations Executive at Analytix Arabian Management Consultant (2024-10 – 2026-08)

• Manage end-to-end client operations for 50+ customer accounts while maintaining high service standards.
• Process and monitor client transactions with 99% accuracy to ensure smooth business operations.
• Resolve customer inquiries and service issues within established turnaround times, improving satisfaction levels.
• Coordinate daily with sales, product, and support teams to streamline service delivery processes.
• Maintain and update CRM records for client interactions, ensuring accurate documentation and reporting.
• Monitor service performance metrics and recommend improvements to enhance operational efficiency.
• Support onboarding activities for new clients, ensuring seamless integration into company systems.

Guest Service Associate at Radisson Blu Kochi (2021-11 – 2024-03)

• Delivered exceptional guest service to over 100 guests daily while maintaining hospitality standards.
• Managed check-in and check-out procedures accurately and efficiently.
• Handled guest inquiries, requests, and complaints, achieving high customer satisfaction levels.
• Coordinated with housekeeping, maintenance, and food service departments to ensure smooth guest experiences.
• Processed reservations, cancellations, and billing transactions with accuracy.
• Assisted in resolving service-related issues and escalated complex concerns when necessary.
• Supported team members during peak operational periods to maintain seamless service delivery.

Executive Assistant to General Manager (Temporary Assignment) at Radisson Blu Kochi

Served as Executive Assistant to the General Manager on a temporary assignment. Duration: 1 Year

• Managed schedules, meetings, correspondence, and administrative support.
• Coordinated with internal departments to ensure smooth communication and efficient office operations.
• Maintained confidential documents and prepared reports and presentations.

Bachelor of Commerce in B.Com – DC School of Management and Technology (2021)

Higher Secondary Education – St. Thomas Higher Secondary School (2018)

Secondary School Education – MES Indian School (2015)