Roohi Katam
MBA, EDHEC Business School | Program Management | Strategy & Operations | Business Operations | Customer Experience | 6+ Years of Experience
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About
MBA graduate from EDHEC Business School with 6+ years of experience across operations, program management, customer experience, and cross-functional initiatives. I have led large teams, managed complex projects, improved business processes, and worked closely with multiple stakeholders to drive measurable outcomes. I enjoy solving ambiguous problems, building scalable processes, and turning ideas into execution.
I’m currently exploring opportunities in Program Management, Strategy & Operations, Business Operations, and Customer Success.
Experience
6+ years of experience across operations, program management, customer experience, and business analytics. At BYJU’S, progressed through multiple roles into senior management, leading large teams and high-impact cross-functional initiatives across customer operations, process improvement, and planning & analytics. Managed programs involving multiple internal teams, built and improved SOPs and workflows, drove automation initiatives, and worked with senior leadership on business-critical projects.
Earlier experience includes business development and customer-facing roles, along with an operations internship at Urban Company.
Education
MBA, EDHEC Business School, France
Global MBA | 2025–2026
B.Tech in Electronics & Communication Engineering
Gokaraju Rangaraju Institute of Engineering & Technology (GRIET), Hyderabad | 2017
