People Success Manager – HRBP - Foxsense Innovation - Coimbatore, India
(2025-12)
- Own the full people strategy as sole HRBP for a 75-member organisation — advising the founding team on org design, talent architecture, culture direction, and workforce planning, functioning as a true business partner rather than a support function.
- Lead the Recruitment function in parallel — overhauled sourcing strategy and hiring pipeline, cutting time-to-fill on critical roles while sustaining quality-of-hire across technical and non-technical positions.
- Deploy as project-level HRBP across concurrent client engagements — diagnosing team friction, clearing operational blockages, and shielding project delivery timelines from people-side risks before they become business-critical issues.
- Designed the organisation's entire Performance Management System from the ground up — introduced structured quarterly and annual review cycles with calibration frameworks, rating rubrics, and governance timelines, transforming informal feedback into a high-accountability, development-first environment.
- Engineered the SLS (Service Level Score) tracking framework — replaced subjective assessments with a transparent, data-led scoring model giving leadership real-time, objective visibility into employee output across all project teams.
- Architected an enterprise-wide audit-readiness framework spanning HR, Operations, Admin, and Tech — enabling the organisation to pass client and compliance audits with zero remediation gaps.
- Maintain measurably high employee engagement through structured pulse surveys, floor connects, leadership alignment sessions, and R&R programs — while managing all ER matters and grievance processes with full legal compliance.
- Accelerate HR delivery using Generative AI (ChatGPT, Claude, Gemini, Codex) for policy drafting, workforce analytics, and report generation — reducing leadership turnaround time on people decisions without compromising accuracy or compliance.
- Spearheaded the Great Place to Work (GPTW) certification process — led culture audits, trust index surveys, and leadership alignment initiatives that positioned the organisation as an employer of choice.
- Engineer and maintain end-to-end automated HR reporting infrastructure using Google Apps Script (JavaScript + HTML) — eliminated 100% of manual reporting effort, replacing fragmented Excel trackers with real-time self-refreshing dashboards.
- Automate SLS score calculations, performance aggregations, and HR reporting pipelines — delivering live, audit-ready, decision-grade data to founders and leadership at any point in time.
- Maintain interactive HTML dashboards integrated with Google Sheets — providing drill-down visibility into employee performance, project health, and HR KPIs for non-technical stakeholders.
- Conceived and co-delivered an internal HRMS platform from a personal demo to a fully production-grade, organisation-wide system — unifying HR, Operations, and Admin workflows into a single platform used daily across the company.
- Served as the HR lead through every build phase — defined workflow architecture, compliance guardrails, user journeys, and data requirements from prototype to live deployment.
- The platform now operates as the single source of truth for employee lifecycle management, onboarding, compliance tracking, and operational workflows across the entire organisation.
Lead – Onboarding, Operations & HRBP - Omega Healthcare - Chennai, India
(2024-12 - 2025-10)
- Delivered a 30% reduction in early attrition within 90 days by redesigning the onboarding journey for 500+ new joiners per cycle — converting a high-churn entry experience into a structured, engagement-led integration program that retained talent through the critical first 90 days.
- Operated as the primary people risk monitor — ran floor connects, skip-level meetings, ESAT surveys, and dipstick checks to surface live employee sentiment and convert findings into targeted corrective actions before issues reached escalation point.
- Resolved all ER escalations and grievance cases through structured resolution frameworks — sustaining zero unresolved disputes and maintaining full labour law compliance across a high-volume BPO environment.
- Owned Internal and External HR Audits across Omega Healthcare and tied-up entity Technosoft Global Solutions Pvt. Ltd. (TGSPL) – Chennai & Coimbatore — achieving full audit readiness with zero non-conformances across both organisations.
- Drove the Omega-TGSPL entity merger from the HR side — led people mapping, policy harmonisation, benefits alignment, and structural integration ensuring continuity of HR operations throughout the transition.
- Architected and executed the Change Management program — delivered structured stakeholder communications, leadership transition support, and employee readiness interventions that minimised disruption throughout the merger.
Senior HR Head – Recruitment, Operations & HRBP - iHUB - Coimbatore, India
(2024-01 - 2024-12)
- Served as HRBP to 7 business verticals simultaneously — partnering with VPs and department heads on performance calibration, succession planning, manpower budgeting, and structural decisions that directly influenced the company's growth roadmap.
- Translated engagement data into measurable retention outcomes — designed and ran organisation-wide surveys, diagnosed root-cause satisfaction gaps, and deployed targeted people interventions that raised engagement scores across every vertical.
- Operated as the senior-most HR leader across all functions — owned recruitment, onboarding, payroll, compliance, and operations in parallel. Introduced a structured 30-60-90 day onboarding curriculum that accelerated new hire productivity and reduced early exits. Overhauled the HR policy framework for compliance and scale.
- Co-led employer brand strategy with the Marketing team — produced social media content that repositioned iHUB as a high-growth employer of choice, strengthening talent pipeline quality and volume.
- Influenced client acquisition outcomes — partnered with leadership on strategic outreach and pitch narrative, contributing directly to new business wins aligned to the company's growth agenda.
Senior HR Executive – Recruitment, Operations & HRBP - RNDSOFTECH Pvt. Ltd. - Coimbatore, India
(2021-09 - 2023-12)
- Operated as the embedded HRBP across all business units — partnering with managers on performance conversations, career development planning, and L&D prioritisation, repositioning HR from a reactive admin layer to a proactive strategic function that managers actively sought out.
- Built a predictive attrition model from exit interview data and workforce trends — identified flight-risk patterns up to 60 days in advance, enabling leadership to deploy retention interventions before key talent reached the point of resignation.
- Grew offer-to-join conversion by 40% through a redesigned candidate engagement model — implemented personalised, stage-by-stage communication from offer to Day 1, dramatically reducing offer drop-offs and ghosting rates.
- Led ISO and SOC 2 Internal Audit readiness — owned documentation review, control gap analysis, process assessment, and corrective action closure, bringing the organisation to full certification compliance on schedule.
HR Executive – Recruitment & Administration - The Fabric Care - Coimbatore, India
(2019-07 - 2021-08)
- Delivered end-to-end HR operations for a diverse manufacturing workforce — spanning full-cycle blue and white-collar recruitment, statutory compliance, structured onboarding, training coordination, performance reviews, and employee engagement programs.
- Managed payroll, attendance, and statutory compliance for factory staff — maintained accurate HR records and ensured timely filings across PF, ESI, and mandatory labour law obligations without error or delay.
- Organised employee engagement and welfare programs — built workforce morale and strengthened employer brand presence through structured CSR and recognition initiatives.
Senior Lead – Business Development - BYJU'S - Coimbatore, India
(2019-01 - 2019-06)
- Led a 10-member sales team and personally designed onboarding and training programs for 50+ Business Development Associates — developed facilitation, performance coaching, and people management capabilities that directly seeded the HR leadership career that followed.
- Ranked among the top performers in the region — drove territory expansion and mentored underperforming BDAs through structured coaching sessions, improving team conversion rates and sustaining above-target results consistently.
