Ragha Subramani

Sales Operations & Order-to-Cash (O2C) Leader with 10+ years owning the full O2C lifecycle — pre-order (deal/legal/credit/global trade), order (quote, PO, processing & management), production/delivery, and post-delivery (invoicing, disputes, collection) — across APAC/Europe for $3B+ programs. Cross-Functional Process Owner spanning CPQ, Deal Desk, Order Processing & Management, Finance (pricing/billing), Supply Chain, Global Trade, Brand Protection, Warehouse, Logistics, Dispute Management, Credit & Collection, and Tax compliance.

Stakeholder

Manager across all levels — Customer & Partner engagement, Sales Ecosystem enablement, and Business Operations excellence, driving strategic alignment and decision support.

Supply

Chain & S&OP Practitioner, with hands-on production planning, inventory optimization, and demand-supply alignment, sustaining >85% customer service levels. Data-Driven Operations Leader, tracking Quote Turnaround, Order SLA, Production Lead Time, On-Time Delivery, Perfect Order Rate, Invoice Accuracy, and DSO via Power BI, SAP (APO/S4/HANA), and Salesforce dashboards.

Asia Pacific Operations Manager at Hewlett Packard Enterprise (HPE) (2022-06 – 2025-11)

• Owned the full Order-to-Cash lifecycle across Asia-Pacific — pre-order (deal evaluation, legal/NDA, credit terms, global trade), order (quotation, PO acceptance, order processing & management acknowledgement), production/delivery coordination, and post-delivery (invoicing, disputes, collection).
• Managed Credit & Collection processes (credit approval, DSO management, early payment cash programs) and Tax/compliance requirements for cross-border deals.
• Led Global Trade compliance (import/export documentation) and Brand Protection (anti-counterfeit, channel monitoring) across the partner ecosystem.
• Owned Dispute Management — material/invoice disputes, claims, returns, and replacement coordination — to closure within SLA.
• Coordinated daily across Finance, Legal, Global Trade, Supply Chain, Warehouse, and Logistics to drive material allocation, production release, and delivery arrangements.
• Built dashboards tracking Quote Turnaround Time, Order Processing SLA, On-Time Delivery %, Perfect Order Rate, Invoice Accuracy %, and DSO.
• Directed Asia-Pacific sales operations for a 50+ member team executing multi-billion-dollar deals, running Deal Desk evaluation, approval, and governance, including CPQ (configure-price-quote) and deal structuring.
• Drove Sales & Operations Planning (S&OP): demand planning, supply alignment, and inventory optimization with Supply Chain and Operations.
• Managed stakeholders at all levels — Customer & Partner engagement, Sales Ecosystem enablement, and ED/SVP/VP/Director reporting for strategic alignment and decision support.
• Mentored 15+ direct reports (recruitment, onboarding, performance management, succession planning) and sustained 85%+ customer/partner satisfaction.
• Established deal governance frameworks and process excellence initiatives, improving operational efficiency, data accuracy, and turnaround time.

Team Lead – Supply Chain Ops & O2C (Europe) at Capgemini (2019-03 – 2022-06)

• Led European Supply Chain operations spanning demand forecasting, supply/production planning, vendor management, warehouse, and logistics coordination to support order fulfilment and on-time delivery.
• Partnered with Sales, Finance, and clients on order management, pricing/billing inputs, and credit & collection alignment to support O2C execution.
• Directed a 12-member analytics team (onboarding, training, performance management) delivering supply chain and S&OP initiatives.
• Built Power BI management dashboards for executive stakeholders, providing fact-based insights for production, inventory, and order-to-cash decisions.
• Acted as subject matter expert for supply chain and dispute resolution processes, implementing best practices and ensuring adherence.

Managing Partner at Fortune Code (2016-08 – 2019-03)

• Managed business operations, client billing, and order execution for a 15+ member team, coordinating with stakeholders to optimize workflow efficiency.

Customer Service Manager at ICICI Bank (2013-07 – 2016-07)

• Managed retail banking operations (account opening, KYC, transaction processing, compliance) and resolved customer/HNI escalations within SLA, driving cross-sell revenue growth.

B.E. in Electrical & Electronics Engineering – CSI College of Engineering (2012)