Sanjay Ingole

Customer Service professional with 7+ years of experience in voice, chat, and email support within the BPO industry. Proven expertise in US Healthcare compliance, US Banking (Capital One), and Telecom Service Coordination (British Telecom). Expert in managing service requests, navigating CRM tools, and maintaining strict quality and SLA standards.

BPO Executive - PSG Global Solutions India

(2025-05 - 2026-03)

• Managed end-to-end verification of onboarding documents for US healthcare professionals as part of the credentialing process.
• Conducted rigorous background and education verification checks to maintain data integrity.
• Orchestrated professional communication between candidates and internal teams via email.
• Maintained meticulous records and updated CRM systems to ensure audit-ready documentation.

Senior Associate - Wipro Ltd

(2019-07 - 2024-12)

• Delivered expert voice and chat support for Capital One (US Banking), managing credit card account queries.
• Facilitated secure customer transactions, payments, and general banking inquiries.
• Served as Service Request Coordinator for British Telecom (BT), overseeing the technical ticket lifecycle.
• Partnered with technical teams to troubleshoot and resolve network issues within strict SLA timelines.
• Managed high-priority customer escalations and maintained detailed case updates in CRM systems.

Customer Support Representative - Tech Mahindra Ltd

(2017-12 - 2019-03)

• Resolved a high volume of customer queries by providing accurate product and service assistance.
• Upheld professional communication standards to consistently achieve customer satisfaction targets.

B.Sc. - Computer Science - S.G.B.A University, Amravati

HSC - Maharashtra State Board

SSC - Maharashtra State Board