Shamim Saifi

Customer Relationship Executive with 4 Years of experience in managing client relationships, handling customer queries, and ensuring customer satisfaction. Skilled in communication, conflict resolution, and cross-functional collaboration to enhance customer experience. Adept at building strong relationships with clients to ensure loyalty, retention, and growth.

SENIOR EXECUTIVE VI - VODAFONE IDIA LTD - DELHI

(2023-08)

• Managed client relationships and acted as the first point of contact for queries, concerns, and escalations.
• Handled customer complaints and resolved issues promptly, ensuring maximum satisfaction.
• Assisted the sales team in upselling and cross-selling products and services.
• Maintained accurate customer records using CRM software and generated reports for management.
• Responded to customer inquiries via phone, email, and chat with professionalism.
• Processed orders, returns, and service requests accurately.
• Coordinated with internal teams to ensure timely resolution of customer issues. Contributed to a positive customer experience, improving feedback

Customer Relationship Executive - AIRTEL - DELHI

(2022-02 - 2023-07)

• Responded to customer inquiries via phone, email, and chat with professionalism.
• Processed orders, returns, and service requests accurately.
• Coordinated with internal teams to ensure timely resolution of customer issues. Contributed to a positive customer experience, improving feedback

10th - CBSE Board

12th - CBSE Board

B.COM - swami vivekanand subharti university