Muskan Aneja

Dedicated and hardworking customer support and sales professional with experience in customer service, retail marketing, and teaching. Skilled in communication, teamwork, customer handling, and problem-solving. Seeking an opportunity to contribute to organizational growth while continuously improving professional skills.

Senior Customer Relationship Executive (Senior CRE) at Vodafone Idea Limited (2024-09 – Present)

• Managing customer relationship operations and resolving customer concerns efficiently.
• Handling customer queries related to telecom services, plans, billing, and technical support.
• Assisting in customer retention and delivering high-quality customer service.
• Coordinating with internal teams to ensure smooth issue resolution and customer satisfaction.
• Maintaining professional communication standards and supporting daily operational targets.

Telecaller cum Telesales Executive at Kayashree Ayurveda (2023-09 – 2024-09)

• Handled inbound and outbound customer calls for product inquiries and sales.
• Assisted customers with Ayurvedic product guidance and order-related support.
• Managed telesales activities, follow-ups, and customer relationship building.
• Supported the team in improving customer engagement and sales conversions.

Customer Service Associate at Jio Call Centre (2020-03 – 2021-01)

• Managed inbound customer calls and resolved service-related concerns.
• Provided accurate information regarding plans, services, and troubleshooting.
• Maintained professional communication and customer satisfaction standards.

Senior Secondary (12th – Commerce) in Commerce – PSEB Board (2020)

Bachelor of Arts (B.A.) in Arts (2024)