Manager - Herzen healthcare PVT ltd - Mumbai
(2025-11)
- Managed end-to-end medical coding operations, ensuring productivity, quality, and SLA compliance across multiple projects.
- Led and mentored teams of medical coders and team leads, driving performance improvement and employee engagement.
- Improved coding accuracy and operational efficiency through quality audits, root cause analysis, and process improvement initiatives.
- Successfully handled client communications, escalations, and performance reviews, while maintaining strong client relationships.
- Monitored key operational metrics, including productivity, quality, TAT, utilisation, and backlog management.
- Conducted resource planning, workload allocation, and capacity management to ensure smooth business operations.
- Managed transition and knowledge transfer projects with effective training, shadowing, and ramp-up planning.
- Implemented process optimisation strategies that improved workflow efficiency and reduced operational errors.
Deputy Manager - Corrohealth - Hyderabad
(2023-05 - 2025-11)
- Led medical coding operations ensuring productivity, quality, and SLA compliance across multiple projects.
- Managed team leads and coding teams through effective performance management, mentoring, and operational support.
- Conducted client meetings, handled escalations, and maintained strong stakeholder relationships.
- Monitored operational KPIs including productivity, quality, utilization, and turnaround time to drive continuous improvement.
- Managed resource planning, workload allocation, and forecasting to ensure smooth business operations.
- Implemented process improvement initiatives to enhance workflow efficiency and reduce operational errors.
- Ensured compliance with ICD-10-CM, CPT, HCPCS, HIPAA, and payer-specific coding guidelines.
- Performance Reporting: Gathering MIS data, preparing regular progress reports for upper management, and analysing financial metrics.
Assistant Manager - Corro Health infotech Pvt ltd - Hyderabad, India
(2022-10 - 2023-04)
- Managed day-to-day medical coding operations, ensuring productivity, quality, and client SLA compliance across multiple accounts for SDS& Denials projects.
- Supervised team leads and coding teams by providing operational guidance, performance monitoring, and mentoring support.
- Analysed operational KPIs including productivity, quality, utilisation, and backlog to drive continuous improvement.
- Conducted client calls and performance review meetings while effectively handling escalations and operational concerns.
- Implemented process improvement initiatives that enhanced workflow efficiency and reduced coding errors.
- Coordinated resource planning, workload allocation, and capacity management to achieve business targets.
- Supported transition and migration projects, including knowledge transfer, training, and stabilisation activities.
Team Leader - Visionary RCM Infotech Pvt Ltd - Hyderabad, India
(2020-04 - 2022-10)
- Led a team of 35 medical coders to achieve productivity, quality, and turnaround time targets consistently.
- Monitored daily coding performance and provided real-time support to ensure SLA compliance.
- Conducted quality reviews and provided feedback sessions to improve coding accuracy, and reduce errors.
- Assisted in training and onboarding new team members through structured knowledge transfer sessions.
- Handled client queries, escalations, and operational issues with timely resolution and effective communication.
- Prepared daily and weekly productivity, quality, and utilisation reports for management review.
- Coordinated workload distribution and resource allocation to maintain operational efficiency.
- Identified performance gaps and implemented corrective action plans to improve team outcomes.
- Ensured adherence to ICD-10-CM, CPT, HCPCS, HIPAA, and client-specific coding guidelines.
- Motivated team members through continuous coaching, mentoring, and performance improvement initiatives.
Senior Medical Coder - Omega health care - chennai
(2017-06 - 2020-03)
Worked as an E/M and IVR Cardiology Coder, with the remaining experience focused on SDS coding across all series & multispecialty denials.
- Supported denial resolution through detailed analysis and effective collaboration with cross-functional departments.
- Facilitated interdepartmental communication to improve and streamline coding workflows and processes.
Senior Medical Coder - Dell India Pvt Ltd - Chennai, India
(2015-03 - 2017-05)
- Procedure Coding (CPT/HCPCS): Accurately coding major and minor surgical procedures from operative reports, including SDS surgery coding.
- Diagnosis Coding (ICD-10-CM): Linking accurate diagnosis codes to procedures, to establish medical necessity.
- Documentation Review: Analysing surgeon notes to ensure all billed services are supported, and reviewing for accuracy and completeness.
