Shanth kumar SK

Accomplished Manager of Operations with 10+ extensive experience in leading a team of 180 members across multispecialties. Manages daily coding operations to ensure compliance with HIPAA and maintains high accuracy through rigorous quality and compliance assurance. Drives process improvements by analysing performance data to reduce denial rates and enhance operational workflows.

Manager - Herzen healthcare PVT ltd - Mumbai

(2025-11)

• Managed end-to-end medical coding operations, ensuring productivity, quality, and SLA compliance across multiple projects.
• Led and mentored teams of medical coders and team leads, driving performance improvement and employee engagement.
• Improved coding accuracy and operational efficiency through quality audits, root cause analysis, and process improvement initiatives.
• Successfully handled client communications, escalations, and performance reviews, while maintaining strong client relationships.
• Monitored key operational metrics, including productivity, quality, TAT, utilisation, and backlog management.
• Conducted resource planning, workload allocation, and capacity management to ensure smooth business operations.
• Managed transition and knowledge transfer projects with effective training, shadowing, and ramp-up planning.
• Implemented process optimisation strategies that improved workflow efficiency and reduced operational errors.

Deputy Manager - Corrohealth - Hyderabad

(2023-05 - 2025-11)

• Led medical coding operations ensuring productivity, quality, and SLA compliance across multiple projects.
• Managed team leads and coding teams through effective performance management, mentoring, and operational support.
• Conducted client meetings, handled escalations, and maintained strong stakeholder relationships.
• Monitored operational KPIs including productivity, quality, utilization, and turnaround time to drive continuous improvement.
• Managed resource planning, workload allocation, and forecasting to ensure smooth business operations.
• Implemented process improvement initiatives to enhance workflow efficiency and reduce operational errors.
• Ensured compliance with ICD-10-CM, CPT, HCPCS, HIPAA, and payer-specific coding guidelines.
• Performance Reporting: Gathering MIS data, preparing regular progress reports for upper management, and analysing financial metrics.

Assistant Manager - Corro Health infotech Pvt ltd - Hyderabad, India

(2022-10 - 2023-04)

• Managed day-to-day medical coding operations, ensuring productivity, quality, and client SLA compliance across multiple accounts for SDS& Denials projects.
• Supervised team leads and coding teams by providing operational guidance, performance monitoring, and mentoring support.
• Analysed operational KPIs including productivity, quality, utilisation, and backlog to drive continuous improvement.
• Conducted client calls and performance review meetings while effectively handling escalations and operational concerns.
• Implemented process improvement initiatives that enhanced workflow efficiency and reduced coding errors.
• Coordinated resource planning, workload allocation, and capacity management to achieve business targets.
• Supported transition and migration projects, including knowledge transfer, training, and stabilisation activities.

Team Leader - Visionary RCM Infotech Pvt Ltd - Hyderabad, India

(2020-04 - 2022-10)

• Led a team of 35 medical coders to achieve productivity, quality, and turnaround time targets consistently.
• Monitored daily coding performance and provided real-time support to ensure SLA compliance.
• Conducted quality reviews and provided feedback sessions to improve coding accuracy, and reduce errors.
• Assisted in training and onboarding new team members through structured knowledge transfer sessions.
• Handled client queries, escalations, and operational issues with timely resolution and effective communication.
• Prepared daily and weekly productivity, quality, and utilisation reports for management review.
• Coordinated workload distribution and resource allocation to maintain operational efficiency.
• Identified performance gaps and implemented corrective action plans to improve team outcomes.
• Ensured adherence to ICD-10-CM, CPT, HCPCS, HIPAA, and client-specific coding guidelines.
• Motivated team members through continuous coaching, mentoring, and performance improvement initiatives.

Senior Medical Coder - Omega health care - chennai

(2017-06 - 2020-03)

Worked as an E/M and IVR Cardiology Coder, with the remaining experience focused on SDS coding across all series & multispecialty denials.

• Supported denial resolution through detailed analysis and effective collaboration with cross-functional departments.
• Facilitated interdepartmental communication to improve and streamline coding workflows and processes.

Senior Medical Coder - Dell India Pvt Ltd - Chennai, India

(2015-03 - 2017-05)

• Procedure Coding (CPT/HCPCS): Accurately coding major and minor surgical procedures from operative reports, including SDS surgery coding.
• Diagnosis Coding (ICD-10-CM): Linking accurate diagnosis codes to procedures, to establish medical necessity.
• Documentation Review: Analysing surgeon notes to ensure all billed services are supported, and reviewing for accuracy and completeness.

MBA - Operations management - Vignan university (2026)

Bachelor of Science - Pharmacy - Jawaharlal Nehru Technological University, Kakinada (2015)

Master of Pharmacy - Science Degree - Acharya Nagarjuna University (ANU) (2020-01 - 2020)