Shayeez Khan

Motivated and detail-oriented professional with 6 years of experience in BFSI Sector, known for delivering high-quality results in fast-paced environments. Proven ability to manage projects, solve problems, and communicate effectively across teams. committed to continuous improvement and achieving organizational goals.

Assistant Manager Training - Digitide solution Limited - Hyderabad, India

(2024-06)

• Support the Training Manager in overseeing trainers, maintaining schedules, and ensuring smooth operations.
• Maintain accurate records of attendance, assessments, and training outcomes; prepare regular reports for management.
• Assist in onboarding and orientation programs for new employees.
• Stay updated with industry trends and recommend new training tools, techniques, or platforms.
• Track training effectiveness using feedback, assessments, and performance metrics to improve future sessions.
• Analyze training needs through surveys, performance reviews, and consultations with department heads.
• Prepare the review decks for WBR,MBR,QBR's.

Senior Trainer - Conneqt Bussiness Solutions - Hyderabad, India

(2023-10 - 2024-06)

• Mentored junior trainers and supported their development
• Provide Train-the-Trainer support to employees recently promoted through the Internal Job Posting (IJP)
• Maintaining the reports as per client requirements
• Monitored and evaluated training effectiveness and made improvement
• Collaborated with managers to align training with business goals
• Participating in scheduled client calls to identify and implement process improvements.
• Design and deliver training programs on banking products, compliance, customer service, and sales techniques.
• Conduct refresher sessions to ensure staff stay updated with new regulations, policies, and product offerings.

ProcesTrainer - Conneqt Bussiness Solutions - Hyderabad, India

(2021-08 - 2023-09)

Customer support Executive - Conneqt Business Solutions - Hyderabad, India

(2019-04 - 2021-08)

• Conducting new hire training classes and ensuring systematic Training Cycle i.e., Analysis Planning Implementation and Evaluation
• Conducted various training sessions to meet client needs.
• Handling all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT & 0-30 phases.
• Conducting calibrations with clients on requirements and performance
• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction
• Optimized team training and staff development.
• Enhanced working relationships by participating in team-building activities. Customized customer experiences to build brand loyalty.
• Reduced process gaps by effectively training new hires on best practices and protocols.
• Developed long-term training strategies for new and existing employees across multiple departments.
• Completed frequent assessments of training materials, structure and success rates in order to enhance programme.

MBA - Human Resource - Crescent's College of Business Management (2020)

B Tech - Computers - Thiruvalluvar University (2016)

Intermediate - SR Junior college (2012)

SSC - 10th Class - Bishop Berette High School (2010)