Shoav Saifi

A highly motivated BBA graduate seeking an opportunity to apply my business knowledge, problem-solving skills, and strong work ethic in a dynamic organization, while gaining practical experience and contributing to company success.

Sales Executive at BYJU'S (2024-01 – 2025-02)

EdTech Platform

• Handled sales of educational programs and consistently worked towards achieving targets
• Provided counseling to students for UPSC and other competitive exams
• Built and maintained strong relationships with clients
• Explained course features and guided students in career decisions
• Followed up on leads and converted prospects into customers
• Maintained accurate records and updated CRM systems

Sales Executive at Cogent E Services Limited (2025-02 – Present)

Job Title: GPS Renewal Executive

• Contact customers after completion of the 2-year validity period to inform them about GPS subscription renewal
• Explain renewal charges and assist customers in completing the payment process
• Ensure maximum renewal conversions and service continuity
• Conduct regular follow-up calls for pending renewals
• Address customer queries and resolve concerns effectively
• Handle GPS-related issues such as tracking problems, login errors, or device malfunctions
• Escalate issues to the backend team via email for timely resolution
• Provide regular updates to customers until the issue is resolved
• Maintain accurate renewal records and customer data
• Prepare and update daily/weekly renewal performance reports

BBA in Bachelor of Business Administration – Mahatma Jyotiba Phule Rohilkhand University, Uttar Pradesh, Bareilly (2021)