Simran Jeet Kaur

Results-oriented Management Professional with 5 years of dynamic experience in Knowledge Management, Operations, and CRM. Proven expertise in curating IP for high-impact cases in the healthcare practice area at Boston Consulting Group. Adept at leveraging AI tools and SharePoint to optimize content workflows and drive organizational efficiency.

Whizamet Services Pvt. Ltd. - KM Lead (July 2024 – Present)

• Led strategic alignment for Digital Marketing and International Logistics, utilizing project management tools like Jira and Trello to track cross-functional milestones.

• Applied Knowledge Management principles to develop and enforce SOPs, workflows, and style guides for document/content creation across both verticals.

• Version Control: Maintained accurate tracking of document revisions, status updates, andsign-offs. ● Compliance & Security: Ensured files met legal and regulatory requirements while protecting sensitive client data.

• Cross-Functional Collaboration: Worked with subject matter experts and cross-functional teams to gather information and streamline data accessibility.

Boston Consulting Group (BCG) – Knowledge Management Specialist (Oct 2022– June 2024)

• KM Repository Management: Maintained the Knowledge Management lifecycle for the Healthcare Practice Area, ensuring global teams had access to high-impact case studies and IP.

• Data Sanitization & Compliance: Executed content sanitization to maintain BCG’s strict confidentiality standards while ensuring high-quality outputs for case teams.

• Content Management: Managed content using SharePoint, ensuring accurated documentation,version control, metadata, taxonomy and content lifecycle management.

• Global Healthcare Systems & Life Sciences: Worked on cases for diverse international systems, including the NHS (UK) and US Healthcare (Payers & Providers), delivering operational solutions for MedTech and Pharma organizations.

• Leadership & Training: Served as Team Lead, mentoring junior members and new joiners on specialized KM tools and proprietary processes.

• AI Integration: Pioneer user of ChatGPT Enterprise and AI tools to automate and enhance knowledge curation workflows.

Cloudphysician Healthcare, Bangalore – CRM Specialist (Jan 2022 – June 2022)

• CRM Administration: Managed the Salesforce software, built dashboards, reports, and lead-status tracking to drive sales efficiency.

• Performance Marketing: Collaborated with marketing teams to manage multi-platformsocial media activities and website engagement.

• Digital Health Transformation: Optimized RADAR, a cloud-based Tele-ICU/Tele-Health software, using ML-enhanced patient data capture and paperless EHR/EMR systems to improve clinical documentation accuracy and operational efficiency.

Springer Healthcare Systems Pvt. Ltd., Gurugram – BD Executive (July 2020 – Dec2021)

• Performance Marketing: Collaborated with marketing teams to manage multi-platformsocial media activities and website engagement.

• Content Strategy: Authored professional blogs, articles, and case studies on Tele-ICU & Tele-Health to drive market penetration.

• Project Documentation: Managed end-to-end tender documentation for Tele-ICU projects and large-scale training initiatives.

MBA in Hospital Administration – Chitkara University, Punjab

B.Sc. in Biotechnology – Chandigarh University, Punjab

Class 12 (10+2) – Avalon Sr. Sec. School, Punjab

Matriculation – Avalon Sr. Sec. School, Punjab