Siva Kumar
Assistant Manager – IT & SAP
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About
Strategic and results-driven IT Professional with 10+ years of experience in enterprise IT infrastructure, SAP coordination, and multi-location operations management. Currently serving as Assistant Manager – IT & SAP, leading complete IT operations across Head Office, multiple manufacturing plants, and R&D centers in India. Expert in infrastructure management, cybersecurity, SAP user coordination, server administration, CCTV surveillance systems, and enterprise network architecture.
Recognized as Single Point of Contact (SPOC) for Pan-India IT operations.
Experience
Assistant Manager – IT & SAP - DAEBU AUTOMOTIVE SEATS INDIA PVT LTD - Head Office: Chennai | Plants: Pune, Nashik | R&D: Hyderabad, Khed City
(2019-05 - 2026-07)
- Lead complete IT operations across 5 locations in India including Head Office, Plants and R&D centers.
- Manage and support 300+ users across organization as single IT authority.
- Administer and maintain 6 enterprise Windows Servers including AD, File Server and Backup systems.
- Oversee SAP operations and coordinate with SAP functional consultant.
- Supervise SAP support personnel and monitor ERP system functionality.
- Implement and manage Firewall, Antivirus and Cybersecurity policies.
- Manage and monitor 160+ CCTV cameras across all facilities.
- Design and maintain LAN/WAN connectivity between multiple locations.
- Ensure structured IT asset management and compliance documentation.
- Plan and execute backup strategies and disaster recovery procedures.
- Coordinate with vendors for AMC, procurement and technical escalation.
- Support video conferencing systems and enterprise network printers.
Sr. Technical Support Engineer - CD TECH INNOVATION
(2017-04 - 2019-02)
- Provided Level 2 technical support for enterprise clients.
- Handled complex software and network troubleshooting.
- Delivered phone and email-based technical support.
- Coordinated with Level 1 support teams for escalation management.
Technical Support Engineer - MGS TECHNOLOGIES
(2014-02 - 2016-11)
- Resolved desktop, hardware and networking issues.
- Performed remote troubleshooting and on-site support.
- Maintained technical documentation and support logs.
- Escalated unresolved technical issues to higher support teams.
Education
X - T.C.A Tamil High School
INTER - SV JR COLLEGE
B.com - SV UNIVERSITY
