Sivasuriyan S
Network Support
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About
Skilled in delivering technical support, managing network operations. Onsite Engineer in network management, escalation support. Network administration expertise with focus on technical support and managing network operations.
Experience
Onsite Engineer at COMPUTER ACCESS PVT LTD (2019-06 – 2026-01)
Managed network operations across multiple sites with critical regional office oversight. Provided escalation support and coordinated with vendor teams for technical issue resolution.
- Managing more than 350+ sites which includes critical regional office
- Manage for customers as a Onsite Engineer
- Coordinating with Kyndryl, Tcs Team for device Isolation of software and Hardware related issues
- Managing and troubleshooting all network monitoring escalation calls
- Configure and coordinate with the circle engineer for link down issue resolving
- Monitoring critical links and P2P which were established between DC, DR_Mumbai, and RO branches and ATM Servers
- Generating downlink reports
- Troubleshooting
- If critical links are down flashing the mail
- Daily evening share the update down link report
- Take the billing in every month as per SLA agreement
Education
BE in Aeronautical Engineering – Anna University (2013)
BSC in Mathematics – Bharathidasan University (2016)
MSC in Mathematics – Bharathidasan University (2019)
HSC – State Board of Tamil Nadu (2008)
SSLC – State Board of Tamil Nadu (2006)
