Syed Farookhan
Desktop Support / Network Support Engineer
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About
Aspiring Desktop Support Engineer with a strong foundation in operating system troubleshooting, hardware installation and upgrades, software support, and network connectivity. Skilled in resolving common IT issues, with knowledge of networking fundamentals and basic security practices. Committed to delivering effective end user support and eager to contribute in a dynamic, fast-paced environment.
Experience
Desktop Support / Network Support Engineer - JAMALS Constructing consultant
(2025-01 - 2026-02)
- Provided end-user support for desktop, laptop, and application issues.
- Installed and configured Windows OS, drivers, and software.
- Troubleshot hardware issues (RAM, HDD/SSD, peripherals).
- Resolved network issues (LAN/Wi-Fi, IP conflict, DNS, DHCP).
- Able to check connectivity using ping, ipconfig commands.
- Managed user accounts, permissions and access controls.
- Managed and resolved IT incidents using ticketing tools while ensuring proper documentation and timely ticket closure within SLA.
Education
MCA - Presidency College (2022 - 2024)
B.Com - Jamal Mohamed College (2019 - 2022)
12th - Bell Matriculation Higher Secondary School (2018 - 2019)
10th - Bell Matriculation Higher Secondary School (2016 - 2017)
