Pintu Khorwal

Experienced Desktop Support Engineer with strong expertise in system administration, network troubleshooting, and IT support services. Skilled in handling enterprise-level IT infrastructure, resolving technical issues, and ensuring smooth operations.

Desktop support engineer - Nexus computer pvt Ltd - Rashtriya Chemicals & Fertilizers Limited (A Govt. Of India Undertaking), Administrative Building, Mahul Rd, Mysore Colo

(2024-10 - 2026-02)

• Installed, configured, and maintained Windows XP/7/8/10/11 operating systems
• Provided desktop, laptop, printer, and network troubleshooting support
• Managed Active Directory users, DHCP, DNS, and basic server administration
• Configured Outlook emails, digital signatures, and remote desktop support
• Troubleshot LAN/WAN connectivity and IP configuration issues
• Installed and maintained biometric devices and network printers
• Resolved hardware/software faults including blue screen and boot issues
• Supported Microsoft Office applications and end-user systems
• Performed BIOS configuration and system upgrades
• Handled ticketing tools manage engine and user support requests within SLA
• Forti-client vpn configuration

Desktop Support Engineer - Minitek System India Pvt Ltd - Rashtriya Chemicals & Fertilizers Limited (A Govt. Of India Undertaking), Administrative Building, Mahul Rd, Mysore Colo

(2023-10 - 2024-10)

Desktop support Engineer(L1) - Global infotech - Cholamandalam MS General Insurance Company Limited, 2nd floor 'star Arcade', Plot no.165A &166, zone -1, MP NAGAR-BHOPAL

(2023-05 - 2023-09)

• Maintained comprehensive IT asset inventories and managed the lifecycle of hardware, including the replacement of critical laptop components such as RAM, SSD, batteries and touchpad
• Resolved complex connectivity issues by troubleshooting local network configurations, resolving printer access point failures, and ensuring seamless hardware integration
• Managed high-volume technical support requests using industry standard isolve ticketing systems ensuring issues were resolved within established Service Level Agreements (SLA)
• Expertly managed Microsoft Outlook environments, including configuring complex user rules, automated filtering, and folder organization to optimize workflow by creating and maintaining PST files for email archiving, backup

Desktop support Engineer(L1) - Inspirisys solution Pvt - State Bank of India, Special Branch Ajmer, Opp. Collectorate Ajmer, Rajasthan-305001

(2021-03 - 2022-01)

• Windows 7, 8, 10, and 11 installation and configuration
• Installation and configuration of Mantra Morphos Device
• Desktop and laptop troubleshooting and maintenance
• Dot Matrix printer installation, and troubleshooting
• Laser printer configuration, driver installation, and network setup
• Printer sharing and issue resolution
• Installation and configuration of Microsoft Office 365
• Application troubleshooting and end user support
• Configuration and troubleshooting of Microsoft Outlook
• Setup and support for Microsoft Teams
• Folder sharing and permission management
• Network printer setup and troubleshooting
• Remote desktop support and end-user assistance
• Hardware and software issue diagnosis and resolution
• System performance optimization

Computer operator - Prince computer - Bhadoon road roopangarh district ajmer 305814

(2020-07 - 2021-03)

• Document Processing: Proficient in navigating Government of India portals for PAN, Aadhaar (Download/Edits), Passport, and Ration Card applications
• Certificate Filing: Experienced in filing applications for Domicile and Caste certificates via state-specific eDistrict platforms (e.g., Rajasthan e-Mitra)

Master - computer application - Vivekananda Global University Jaipur (2024)

Bachelor - computer application - Maharshi Dayanand Saraswati university ajmer (2016 - 2019)

12th - arts - Board of secondary education Rajasthan (2015 - 2016)

10th - Board of secondary education Rajasthan (2012 - 2013)