Sushmitha Hulli

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Team Leader at Matriz Solutions (2026-01 – 2026-05)

• Handling team members and making the work done with end-to-end encryption.
• Solving customers' needs and requirements via mails.
• Have initiated feedback sessions to the Field executive.
• Identified the loopholes in Process and notate the account accordingly.
• Handling multitasks and the same time helping the team accordingly.
• Collating completed reports from the team members and sending to reporting manager by EOD.

Team Leader at SKY BROKING COMPANY (2025-08 – 2025-12)

• I was handling calls with the customer on daily basis.
• Every day I was connecting with more than 200 customers and advising them to create a Go pocket app.
• I was giving full information about the app and making them to invest the money from starting 1 lakh.

Team Leader at Sree Krishna Agencies (2025-02 – 2025-07)

• Handling team members and making the work done with end-to-end encryption.
• Solving customers' needs and requirements via mails.
• Guiding team members for how to handle the customer in healthy way.
• Identified the loopholes in Process and notate the account accordingly.
• Handling multitasks and the same time helping the team accordingly.
• Collating completed reports from the team members and sending to reporting manager by EOD.

Team Leader at 1 point 1 Solutions. SBI credit Card (2022-07 – 2024-12)

• Handling team members and making the work done with end-to-end encryption.
• Solving customers' needs and requirements via mails.
• Have initiated feedback sessions to the team members.
• Guiding team members for how to handle the customer in healthy way.
• Identified the loopholes in Process and notate the account accordingly.
• Handling multitasks and the same time helping the team accordingly.
• Collating completed reports from the team members and sending to reporting manager by EOD.

Collection Agent at Altruist Company And 1 point 1 Company

I have already 3 years 3 month's experience in In BPO sector.

• To collecting the due amount from the customer.
• To handle requests received from customer, clients and agents to guide the transaction and make sure the payments are receiving every monthly.
• Training the new comer's and explaining the work processor and environment.

B. Com in Bachelor of Commerce – Field Government First Grade College Vijayanagar Bangalore

PUC – Government PUC College Doddaballapura

SSLC – Government high School, Doddaballapura